Difference between Accounts (Work Period) and Tickets (Working Period)

Version 4 V4 Question
1

Dear @Emre, I created an Account Screen using the Work Period filter, and I compare it to the tickets (also work period) and I see a small difference… I have been seeing this diff (not the same amount) the last three days.

Could please check this out for me? perhaps I am doing something wrong…

60c1a29e845f5643.png1280×800 69.4 KB

60c8b878d6c30bd8.png1280×800 53.9 KB

Thanks!!

G

2

Could this be due to Rounding? Add the Rounding Account to your Screen to see if the difference is there.

3

That difference is obvious. Ticket Explorer lists tickets by date range so that totals shown here should not compared with a work period total.

The first ticket on the list (2143) belongs to previous work period.

1 Like
4

Dear @Emre, please take a look at the hour, its 20:36… we start our work period at 17:00, and we usually close before mednight…

And we have not activaed rounding…

Thanks!

5

6

WOW, I did not see that one… Please accept my appologies!

Thanks once more

G.

7

Now that opens a question in this matter, is it possible to have a screen like ticket widget but for the work period?

thanks, and one more time, please accept my appologies, i am old, tired, and a little bit stupid…

G;