Ticket creation behaviour follows what has been programmed.
However, as soon as a pre-order ticket is viewed the pre-order ticket type persists on all subsequent ticket creations. When departments are swapped the ticket type returns to what is expected.
THe only automation that fires when viewing a pre-order ticket is to change the menu depending on if the pre-order will be for pickup or delivery. I’ve disable this automation and the behaviour does not change.
I have tried adding automation on ticket closing to change active ticket type to the type for the respective department but no dice.
It seems we may be dealing with two different issues. So there are ticket types and then there is mark ticket as preorder. They can be the same or can be two different things.
It looks like the issue your having is with ticket types not specifically preorder ticket setting.
Usually when you need to set a ticket as preorder you would use automation to modify that ticket not actually use a seperate ticket type.
Ok so I am a little confused. Let me read everything again. Your saying if your in that department with ticket type A and you view a ticket from that department that is ticket type B then any tickets after that get entered as ticket type B?
So i have ran into this behavior before. I am not sure if it is a bug or just something that happens and we didnt anticipate. In theory it should default back to the default ticket type for that department. Let me write some more details for you and ways i solved it in the past.