Hi @JTRTech ive tried creating a database tools task to import the switch user setup, but when testing it on a fresh database i have this same issue with the ticket not closing, even when i have a ticket tag assigned as the current user logged in it still wont close with the default close button
so when keying in the switch users pin, nothing happens it isnt even updating the ticket tag to Hold:Held, if there are no orders on the screen then the switch works perfectly, its when orders are added it wont switch, any ideas?