Dojo/Payment Sense Integration

V5 Issue
1

Hi guys,
Having a small issue with the dojo/ payment sense. The card machine is integrated properly as the PDQ automatically comes up. When we go to do a card transaction though the screen displays transaction started and next thing should be present card but that is not coming up. I am on call to dojo support but would anyone know the reason as to why it is not working. The epos is running version 5.7.14 and we have reintegrated it and restarted the epos and done every viable solution but still no success. Would anyone know any other possible causes or things to try troubleshoot it ?

Thanks in advance,
Ashif

2

If it says “Transaction Started,” it means we sent the transaction to the device.
What did Dojo say about this?

3

Thanks for letting me know that, I thought it would be sending the signal if it said transaction started.
Well they sent a payment through the cloud to their card machine and it worked. Then today they integrated one of their machines to the card machine and sent a payment through but it did not display on the card machine so should be an issue from their side which they said they will check. will keep you updated.

6

Hi, so turned out to be a bug on the dojo machine as it took too long to process the signal from the epos and timed out. So replaced the card machine everything seems to be working now.

Thanks
Ashif

1 Like
7

@VehbiEmiroglu Not sure if it’s the same or similar issue but I am having an issue with PAC integration on 2 new card machines with v5.7.22 (28 Aug 2025 10:00:00 version).

It just sticks at “Please wait…” on SambaPOS when sending to the card machine. Previously it would show other steps like “Transaction started”, “Present card”, etc.

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Enabling logging and checking the PaymentSense_log.txt file, I can it reports the same 30 times before it times out (transaction URL redacted for privacy):

26/09/2025 16:48
Payment Process Requested
######################### E N D #########################
26/09/2025 16:48
Action Name: GetTerminalAvailability Result: 
AVAILABLE
######################### E N D #########################
26/09/2025 16:48
Getting transaction id...
######################### E N D #########################
26/09/2025 16:48
Transaction id taken. Listening transaction data...
######################### E N D #########################
26/09/2025 16:48
{"location":"https://spXXXXXXXXXloc1.connect.paymentsense.cloud/pac/terminals/XXXXXXXX/transactions/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx","notifications":["PLEASE_WAIT","TRANSACTION_STARTED"]}
######################### E N D #########################
26/09/2025 16:48
{"location":"https://spXXXXXXXXXloc1.connect.paymentsense.cloud/pac/terminals/XXXXXXXX/transactions/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx","notifications":["PLEASE_WAIT","TRANSACTION_STARTED"]}
######################### E N D #########################
26/09/2025 16:48
{"location":"https://spXXXXXXXXXloc1.connect.paymentsense.cloud/pac/terminals/XXXXXXXX/transactions/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx","notifications":["PLEASE_WAIT","TRANSACTION_STARTED"]}
######################### E N D #########################
8

You say you can’t see the status of the card machine in SambaPOS. Is that true?

9

Sorry for the late reply.

It wasn’t showing the steps after “Please wait…” in SambaPOS. Like normally would show “transaction statered”, “present card”, etc..

Dojo was having some issues with something else around that time so let me check again if this still is the case or not as we haven’t had any other customers contact us about this. However I believe this customer here is the only one using v5.7.22 with dojo PAC integration.