I am having a hard time getting this to work and would like your help.
Basicly I have multiple Entity Types like, Rooms and Suites. What I want is to create a Rule that will do the following.
When Automation Command Executed (clicked check-in) the system will verify Entity Type Name and if it matches Rooms it’ll proceed and add the Actions … then if its Suites, it’ll add other actions instead.
I cant seem to get it verify Entity Type however, maybe I am doing it wrong? Can I add two of those conditions together?
Please direct me in the right direction, thanks.
I tried a variation of these:
{ENTITY TYPE:Name} equals or matches Room
[ENTITY TYPE:Name] equal Room
[ENTITY NAME] equal Room
and many others …
You cannot read the Entity unless a Ticket is created and/or loaded/opened. In your case, the value for Entity is likely either blank or null, so your Rule will not fire with the constraints shown.
If you create a Rule for Entity Selected and/or Ticket Entity Changed, you could store the Entity in a program setting temporarily, then check against that setting in the Rule you have shown.
If that is your order of operation, then this should work, yes. But you need to get the Constraint correct.
Post a screenshot of your Room Entity Type.
You should be able to use something like:
{ENTITY NAME:Room} Is Not Null
To discover the value in these types of tags, add a Show Message action to your Rule and remove the Room Constraint. For the Message, try different syntaxes to display the Entity until you find one that works for you.
I am still learning syntaxes so its more complicate for me. If you get the time sometime maybe you could show me the “Show Message” action tip? As I didnt understand it 100%
