Free tag Audit Report

Version 4
1

We’ve had some issues lately with staff using the free tag under our ticket tag group “General Requests” without applying a valid price in order to get the kitchen to produce modifications. We’ve modified our ticket template to show a price now, however we’re trying to create a report to get a report for the free tag. I understand that the tag name will be whatever was typed in, however is there a way for us to either (1) target the free tag field or obtain all tags from an order tag group? If we can get all from “General Requests” the we could sort and filter out our stored ones. FYI we do not store free tags.

{Report Order Details: T.User, T.Date, OT*}

This isn’t working… some insight would be greatly appreciated.

JCR

2

Free tag is surly a tag group of its own no? Can you not key in on the tag ‘name’ rather than value?

1 Like
3

Your Report Tag is not valid, and the syntax OT* is not supported either. Remember, everything is case-sensitive.

You know the name of the Order Tag Group, so use it…

[Orders:1,1,1]
>>User|Date|GR
{REPORT ORDER DETAILS:T.User,T.Date,OT.General Requests}

For example, I have a Free Tag Group named “Special Instructions” …

[Orders:1,1,1]
>>User|Date|SPI
{REPORT ORDER DETAILS:T.User,T.Date,OT.Special Instructions}

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4

Thanks. OT.General Requests did work. I was confused by the custom report tutorial because it sames . I didn’t think that the order tag group could be inserted.

JCR