You always add mapping to rules or they will not work. Many tutorials are written as this is an understood fact.
Ok thats good cos I did that. Wonder why they aint printing then!?
I could send someone my database to have a look if they could? Everything seems to be in place but nothing is printingâŠ
It has been my experience that 99% of the people that have this issue all say the same thing
The reality is they missed a detail and the small details can be feature breaking.
Ill go through it all again, againâŠ
Cheers
Matt
Ive gone through it, found a couple of errors. However, Im still encountering nothingâŠ
Here is the order Iâm doing things (incase Iâm doing it all wrong)
I enter how much I want to create as a gift certificate in the number pad. I then hit the âGift Certificateâ open item that had been created.
I then go to settle the amount bought.
Till drawer opens. no receipt is printed.
Just to add, I donât print receipts for every transaction, so is there a problem here?
Also, I go into accounts and nothing has been created to show the gift certificate has been made.
Matt
Your order is fine.
Shouldnât make any difference.
If you are certain of this, then that is where the problem lies. The GC cannot be printed if it doesnât exist.
Post a screenshot of the Rule called GC Purchased & Printed.
also ill add, when I choose gift certificate to purchase, when I hit settle it all cashes off automatically⊠so it doesnât go to the cashier screen.
Thankyou for looking for me.
Matt
BTW you can link pictures directly to forum. No need to host on third party website and link Url. Use the button to right of the </>
button.
edited, thanksfor that
Ok, that isnât correct behavior either. We need to look backward.
Please post a screenshot of RU GC Update Order States
And perhaps a shot of your Settle Rule and Payment Processed Rule for GC.
What is the particular rule you would like to see in terms of âAnd perhaps a shot of your Settle Rule and Payment Processed Rule for GCâ. Ive done everything written as it is so the names will be the same.
Thanks again
Matt
The fact that your Payment Screen is not appearing when you click Settle is very odd. When you add the GC to the Ticket, does the Total change at the bottom of the Ticket? If not, then there must be a problem with the Order Added Rule called RU GC Update New ⊠so post a shot of that.
We probably donât need to see the following Rules, but to answer your question:
Under the Rule Section for Automation Commands, you should find one called Settle Rule.
Under the Rule Section for Payment Processed, there should be a few Rules listed.
Total changes, but if I was to press SETTLE now it would mark as paid and open the cash drawer.
This is the settle rule;
Ok, we need to see RU GC Update New.
Notice in my screenshot there are multiple order states und the GC, in particular:
LOCKED, ORDERED
Your screenshot just has NEW
. So the Order State is not being updated properly when the GC is added to the Ticket.
Just added, sorry I was doing in order of your post. I should have read it all first!
I had to also manually type in âLockedâ and âOrderedâ in those boxes. They werenât there already for me to choose.
You will find that most of the time you will have to manually type something. The default options are very limited and that is by design.