Gloria foods Delivery Orders not visible in Samba POS(Ticket Lister)

V5 Question
1

Hi Folks,
Could you please someone kindly shed some light on below Gloria and Samba POS issue.

When a customer placed an order online (for Delivery), the order successfully passed it to the SambaIN but not visible in SambaPOS “waiting for order” screen.
I have checked everything (including a version of SambaIn) but no luck.
Could someone help me to identify the issue?

sambain
sambain777×199 11.3 KB
SAmbapos-1
SAmbapos-1995×597 34 KB

2

It may be that the ticket and or orders’ state isn’t properly set or the state filter for the widget is wrong.

Take a look at the states of a regular manual delivery ticket, then view the online order ticket and see if the states differ.

3

Thank you for the reply.

4

Hi
I;m still struggle to figure it out . setting exactly looks like in sambapos Document .

Regards
Dilan

5

Your entity screen looks like the default created when using the configuration task.

Have you followed all the steps in the knowledge base?

https://kb.sambapos.com/en/6-3-how-to-setup-gloriafood-online-ordering-integration-module/