GQL executeAutomationCommand

V5 Question
1

Hi!

I’ve been attempting to run an automation command from a nodejs app with the following query:

mutation check {
  executeAutomationCommand(
    name: "Test", 
    terminal: "Server", 
    department: "Takeout", 
    user: "Admin", 
    ticketType: "Ticket")
}

With the Automation Command Rule being:
image

Which the script will update a global setting as a test.

function updateGlobal(settingName,settingValue,updateType)
	{
	if(typeof settingName  == undefined)
		return;
	settingValue = typeof settingValue == undefined ? '' : settingValue;
	
	var currentValue = "";
	var newValue = "";
	
	if(updateType == undefined)
		newValue = settingValue;
	else
		{
		currentValue = readGlobal(settingName);
		if (updateType == 'decrease')
			newValue = Helper.ToNumber(currentValue[settingName]) - settingValue;
		else if (updateType == 'increase')
			newValue = Helper.ToNumber(currentValue[settingName]) + settingValue;
		} 
	var qry = 'mutation m {setting:updateGlobalSetting(name:"'+ settingName + '",value:"' + newValue + '"){name,value}}';
	var result = exec(qry);
	newValue = result.setting.value;
	
	return newValue;
	}

The response I get is:

{
  "data": {
    "executeAutomationCommand": "OK"
  },
  "errors": null
}

Nothing happens, so unsure how to do this. I’ve tried searching the forum for other posts, but couldn’t find any relevant solutions.

Am I using it wrong? Does it have to be used for tickets?

2

I’ve only ever (successfully) used the executeAutomationCommandForTerminalTicket mutation.

I have tried the straight executeAutomationCommand but that never worked and I just assumed I was messing something up (again).

I recall seeing a post by @markjw that used the notifyEvent mutation. I have not tried this one yet.

Judging from markjw’s comments, there is/are issues with the API and some things are not working like they used to. Jesse mentions some fixes for the API coming in 5.3.8.

3

Thanks for the reply Memo! Yeah, I tried a whole bunch of variations, but couldn’t figure out the executeAutomationCommand…Welp, time to wait for 5.3.8!!

This is totally me. XD