HELP with TSP100 ignoring formatting

Version 4
1

Hi,

We recently deployed Sambapos4 and love it but I am having a very odd issue when printing the Kitchen order tickets.

I have 2 Networked Star TSP113LAN printers, they print just fine but when I edit the template for the Kitchen Orders I am not getting any changes on the printed ticket.

I am simply adding the <EB> and <DB> tag around the {ORDERS} Section but nothing changes.

I have tried setting the printer to HTML, Ticket, and Windows Printer.

On my machine locally here I was able to make changes no problems with a laser printer attached for testing.

It is important to note that when print a test page to the printers from windows, print a test from the Star TSP configuration utility, or print from the previous POS system it is crisp clear and dark. Printing from Samabapos I get very light text regardless of my changes. I was able to change the template for the bill printer in the same fashion and that one prints nice and dark.

Any help on this would be appreciated.

Thanks

2

Here is my template which does work to increase the size with my lazer printer - tried it with the TSP100 no luck still prints in the same fashion.

[LAYOUT]
-- General Layout
<EB>
<L><b>Ticket Number: {TICKET NO}</b>
<L><b>Table: {ENTITY NAME:Table}</b>
<L><b>{ENTITIES}</b>
<L><b><font size="3">{ORDERS}</font></b>
<DB>

[ORDERS]
<L>{QUANTITY} {NAME}
{ORDER TAGS}

[ORDER TAGS]
<L>     * {ORDER TAG NAME}
3

It is converting the html above - basically have a font size and bold html tag around the {ORDERS} and other sections.

4

It might be working on Star Emulation mode. Try switching to ESC/POS emulation mode.

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