Currently I have issues with my payment process.
The issue pop up says: Ticket changed. Your latest changes not saved. -exp3.
the ticket still remains open and is not possible to close the work period (I modify the table dbo.Tickets and column IsOpened to 1 to solve the issue)
whats log files or tools can I use to identify my issue
From what I can gather looking at previous threads, it seems to be an issue with a non-existent print job.
As for what to use, you can turn on the rule debugger. Before you close the ticket, clear out the debugger, then close. Look through what events are published and what actions are fired to help you hunt down what might be executing the print job.
Hello @anjorive,
This case is caused by while trying to upgrade the version some of the table lines couldn’t be created.
To solve this issue you need to mark the boxes nearby the KitchenState and KitchenStateTime lines in the Tickets and Order Tables and Save all changes.
To do that follow the below steps;
Step-1:
Open SQL Management Studio > Select related database > Go to Tickets Table > Right Click > Design > Find the KitchenState and KitchenStateTime lines and check the boxes and then click on Save button > Image-1
Open SQL Management Studio > Select related database > Go to Orders Table > Right Click > Design > Find the KitchenState and KitchenStateTime lines and check the boxes and then click on Save button > Image-1
Step-2:
As default, the system may not allow you to save the changes you made, to be able to save you need to change the related setting from below path;
Open SQL Management Studio > Tools > Options > Designers > Table and Database Designers > Uncheck the box named Prevent Saving Changes that require table re-creation > Image-02
After you change the above setting you need to try to Save again and confirm all the permission request windows that will appear during the Saving Process.
thanks @Nizam …
I have news… administrator says that the issue begins after they change the languaje (English for Spanish) Do u know exactly what tables we must to restore (I have backups before the change)… addiotionally what other things I need to do to restore the system
Thanks
Hello @anjorive,
Language change doesn’t cause such a case indeed.
Did you apply the steps mentioned above?
If yes didn’t it work for your case?
Yes @Nizam
I also enable the rule debugger… and we dont see any issue
Hello @anjorive,
In case you send your Anydesk Remote Connection Program ID via email to support@sambapos.com address we can connect to your system and check the situation out.
I realised I had the same issue, when I had new rules configured …so try and check if there is any rules you changed r implemented, try and change the sorting order of your rules especially when it’s payment rules and ticket display rules
Hello @anjorive,
Here is the solution for your specific case;
Step-1:
Open SQL Management Studio > Select related database > Go to Payments Table > Open Columns Table > Find the ManagerId line > Right Click > Modify > Select the checkbox for the Allow Nulls Column > Save All
Open SQL Management Studio > Select related database > Go to Payments Table > Open Columns Table > Find the RelatedPaymentId line > Right Click > Modify > Select the checkbox for the Allow Nulls Column > Save All
Step-2:
As default, the system may not allow you to save the changes you made, to be able to save you need to change the related setting from below path;
Open SQL Management Studio > Tools > Options > Designers > Table and Database Designers > Uncheck the box named Prevent Saving Changes that require table re-creation > Image-02
After you change the above setting you need to try to Save again and confirm all the permission request windows that will appear during the Saving Process.
You can check the attached images as reference.
Thank u so much @Nizam and support team,
The issue was solved
