How to add tips to ticket

[Marian]

can be used for TIPS:

DISCOUNT - Ticket Total - Ask Fixed Amount

This method allows for a Discount to be applied to the Ticket Total, based on a choice of 5 different fixed amounts.  It uses an Ask/Apply approach using the Ask Question Action to let the user choose an amount, then applies the Discount using a Update Calculation Action. Operational Flow: [image] Calculation Type: [image] Automation Command - Ask: [image] Automation Command - Apply: [image] Action - Ask Question: [image] Action - Update Ticket Calculation: [image] Rule - …