How to Assign a Waitress on the Tickets Screen and Display It on the Table Layout?

V5 Question
1

Hi everyone,
Is there a way to assign a waitress directly from the Tickets screen, and have her name displayed along with the table name on the layout?

I’ve tried using automation commands and rules, but I’m having difficulty figuring out how to display the correct format on the table layout screen.

Any guidance or example setups would be greatly appreciated!

2

i found a solution.

How I Set Up Waitress Assignment Using Ticket Tags

1. Created a “Waitress” Ticket Tag

  • Went to Manage → Tickets → Ticket Tags
  • Added a tag called “Waitress” with options: Sarah, Mona, etc.
  • Now, when opening a ticket, the cashier selects the waitress name from this list.

2. Configured Floor Plan to Show Waitress

  • Enabled “Use State Display Format” in Manage → Entities → Entity Screens.
  • Edited the active table Entity State (e.g., “New Orders”) in Manage → Settings → States.
  • Set the Display Format to:

ruby

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<bold>$1</bold><br/>
{REPORT TICKET DETAILS:TT.Waitress:(TEN.Table=$1) and T.RemainingAmount>0:-}
  • $1 = the table name.
  • TT.Waitress pulls the selected waitress tag.
  • The condition ensures it only shows when the table has an open ticket.

3. Behavior & Result

  • Cashier opens a ticket and picks a waitress via the Waitress dropdown.
  • The table button updates to display:

css

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Table 3
Sarah

(only while the ticket is active and unpaid)

  • When the ticket is closed or paid, the waitress name disappears.