Hi Jesse,
I’ve used other POS on my other restaurant, and when we get audited the 0 ticket are always became questionable, as they thought there’s possibilities we accept payments but erase the items from database.
Maybe I should change my question, is there a way to prevent ticket being closed if the total amount is 0? So if the total amount of the ticket = 0, for whatever reason ( move all items, void all items, gift all items) it will keep on open state, until we add items that have priced on it and settle it properly, only by then the ticket status can be closed.
You would not want open tickets all the time… you wouldnt be able to end work periods. Those tickets do not show any payments on them. Auditors shouldnt worry about them. If they showed payments then it would be a worry.
It seems maybe your other POS showed payments.
SambaPOS will not show payments on tickets that were not paid.
The keep open ticket I meant was to let the ticket keep open so that the waiter can re-use the ticket for next new order, and if at the end of the day there’s still hanging open ticket when there’s no guest to order anymore, we can just put in a very cheap dummy item just to settle it and avoid $0 ticket. It will be much easier than to explain all the details with the auditor.
Wouldnt that look fishy? I mean opening date of ticket would be so off from payment time. Why is it easier to explain all the crazy ideas like big gaps in open tickets… placeholder items… that seems more fishy than explaining well those items were moved to a new ticket.