Ive tried to setup with no success opening a previous sale (ticket) from the POS screen using the keypad to enter the ticket or order number
How can i do this @Jesse? I remember this is something you did when you created your refund process and you were able to scan the barcode on your ticket from the pos screen and it would display the transaction on the pos screen
Any chance you couls screenshot your rules and actions so i could create the same?
Won’t it be easier if you add screenshots of your rules and actions? So we can review your setup and try to understand why it does not work. As far as I can remember @Jesse’s solution was specific to refunds but maybe you can get some ideas from his database setup.