How to start from 0 every day the ticket number
Search the forum this has been discussed and documented quite a bit
You need to create your own number generation that resets each day
Thank you for your help, but pls can you give me the link of that.
Search is in upper right of forum.
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Dear RickH,
i have follow the tuto as his mentioned, and see one thing that i didn’t understand:
i didn’t get “increase Daily Number”
Rule for Giving Next Number to Ticket
Create a new rule, Name it as “Give Ticket Number” and select “Ticket Created” event.
Click “Select Actions”. Choose “Increase Daily Number” and “Tag Ticket with Counter Number”
This rule will increase the number and tag ticket with that number.
Those are actions, have you created them?
the actions name that i have creat are:
1.Increase daily counter
2.Tag Ticket With Counter Number
3.Reset Daily Counter
they are no “Increase Daily Number” on the list
Guess it means increase daily counter…
Dear
I don’t what happen but is not working for me, can you help me
Obviously that was a typo and Emre meant to say Increase Daily Counter for the rule.
Hello Dear!
Can you get me screen shot for this tuto pls.
It’s all in the one linked already.
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I searched without finding anything,
thank you i get it
THANK YOU
I have follow tuto but now working for start from 1 every day the ticket number
You’ll need to show screenshots of what you have done as something mustn’t be setup correctly