Just have a quick question to refresh the topic.
I am using the generic Cancel Item setup and after reviewing site data we get this after trying to cancel a ticket?
Can someone please help me with the correct procedure to cancel the Order Tag “Toasted as well”.
Thank you.
No your using wrong action. You should be voiding. You can not cancel orders for submitted. Cancel orders only works if they are not written to db yet.
Ok I will check, I suspect I have a hole in my flow then with REOPEN Ticket as it is the only real change I made to default flow. Must allow them to cancel somehow…
See above but you have no $200 balance right?
So can you submit a ticket and then reopen and cause the problem as my WP is closed
Found the source of the error @Jesse - it is the implementation of Q’s Refund Item (back to Inventory). I will need to check the flow to see why it does not have Order Tags as well.