HTML Printer only work with local printer?

V5 Question
22

You know I was actually thinking the same about setting printers separately on client system.

23

Hi Emre,

sorry,I need to know, if there will be a solution for this issue?

if not then I will not use HTML. currently delaying going live.

Thanks,

24

This issue happened with mobile client too. My two HTML kitchen epson pos printer (wifi & usb) attached to the pc and working fine but whenever placed an order via mobile client No print at all. Restarting and changing the font got me nowhere?

25

This may be a windows known issue on 64bit Windows, I believe HTML output is still using XPS printer, @emre can probably confirm. If this is the case, there is a known issue Windows cannot print to XPS printer on 64bit Windows from a 32bit service (which mobile client runs via - i.e. Messaging Service).

First, besides this issue, if you are printing to a network shared printer (i.e. not connecting via ethernet but connected directly to another computer), make sure SambaPOS Messaging Service windows service is set to run under a user account with a password, and not local system account.

Next, to fix this issue with printing XPS document from 32bit service on 64bit Windows, you need to download the hotfix supplied by Microsoft:

https://support.microsoft.com/en-us/help/2954953/some-apis-do-not-work-when-they-are-called-in-services-in-windows

Just download and run it and it will fix the problem. I think because this is a minority issue (compared to the millions of windows users), they don’t release an update patch via Windows update and only provide the hotfix for those who need it.

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