Pretty sure I’ve worked out what was causing the occasional missed ticket on my PMS integration.
Thought it was change message but think its more likely the ticket tag prompt for covers…
[?Prompt] would be another one which would be handy to have a timeout for. Obviously not suitable in all situations but all my covers [?Prompts] have a default/preset value based on orders count of state course=main.
Obviously try to tell everyone to make sure then OK or change and set covers count but we all know staff dont always do exactly as asked 