I've created an auto log out nightmare

[stephanhenning]

Ive followed this post:

Logout User action

Im trying to Logout a user after 120 seconds of inactivity. Ive tried setting a rule so that it auto logs out, but it doesn’t happen. This includes after the ticket is closed. Is there a tutorial on how this action works? Is there a way to set it so that it does logout after 120 seconds? Kind regards Matt

and created the actions and rules from QMckay’s posts but now im in a auto log out scenario that I cant fix! the timer is set to 5 sec and auto logs me out even from “Manage” screen. It logs out so quickly I cant even un-map the rule so I can extend the log out time!

What are my options?

[Jesse]

Open the database using MSSMS then navigate to dbo.appRules and modify that rule. Change it from 5 to like 50 to give yourself enough time. I wouldn’t recommend deleting it from MSSMS.

[stephanhenning]

Where should it be in dbo.AppRules?

[Jesse]

Right click dbo.AppRules and choose edit Top 200 rows… BE CAREFUL you are actually editing the database.

EDIT: Sorry told you wrong to edit the action inside the rule its dbo.ActionContainers

[stephanhenning]

Thank You Kendash!

Got back in, I’ll have to ask QMckay what happened there…

Even with a 30 sec timer you don’t want the system to kick you out of Manage screen.

Thank you again.

[Jesse]

You need to constrain it so it won’t execute when application screen is manage.