I’ve upgraded to 5.7.26 and installed the latest KDS from the Google Play Store. Followed the set-up link, even installed SQL Express 2022.
The tablets can see the server but no tickets appear, they used to but no longer.
I’ve logged out of the tablets and reconnected them again with no issues, still no tickets.
What could be wrong?
Did you see your tablets in SambaPOS KDS Settings ? And did yıu finished setup?
Yes I see the tablet. I logged out of the tablet then re-established the connection by inputting the server address and port, it reconnected fine.
This morning I noticed that the tablet had a blank in the Groups section. I added the groups on the server then sent them to the device. The tablet updated and now has the groups. But still no tickets coming through 
Did you set that options in SambaPOS ?
Yes I did. I sent the info to the tablet, the tablet goes to the enter pin screen but nothing has changed afterwards.
I’m thinking that I need to some more setup because I’ve set up the State as per the document but there’s nothing that I can see that updates any products to that state? Maybe I missed something?
Actually do I need to follow this document as well? I didn’t do any of this initially.
Hello @Muzzargh ,
The document you shared is something totally different than what you need.
You need to follow the below document for KDS Configuration;
Yes, I’ve only followed the documentation you’ve sent me but the tickets don’t show up on the tablets.
Hello @Muzzargh ,
If you send Anydesk ID to [email protected] we can connect to your system and check the situation together.
I’ll have to do this tomorrow as we are closed, the till/server is off and I’m at home 
.
It’s currently 8.37pm in New Zealand.
Hello @Muzzargh ,
Becasue we have time difference I shared contact details of our authorized reseller in your region via private message, you can get in touch with them and try to get more timely support regarding the situation.
Haven’t been in touch with the local guy as yet, been flat out. I just think there’s something missing in the document that was configured on the web portal but not on the local system. Like a ticket waiting step.
Did you solve this problem ?
No not yet. It worked before the web portal shut down, now it doesn’t. It’s definitely communicating because when I change the categories the tablets were updating. The only thing that doesn’t work is tickets coming through.
I’ve set up the states and application as per the document but there seems to be something missing to set/handle that state.
Also my ‘demo’ licence for the 2 tablets has expired.
I appreciate your assistance with this.
Cheers,
Murray
P.S. I can go down to work during your morning if required so someone can connect via Any desk.
Oh and is there a KDS V3 out?
