Kitchen Display issue sporatic items from an order will only appear

OK, I have a pizzeria with 4 Kitchen diplays. The first 3 kitchen displays will display the entire order(minus drinks and dessert). I put in an order part of the order will appear on kitchen display 1 and the entire order will appear on kitchen display 2 and 3. The next time I input the exact order the entire order will appear on kitchen display 1 and part of the order on kitchen display 2 and 3. I am puzzled on this one.


First order.

Showing on KDU1

Showing on KDU2

Second order. Exactly like the first.

This is what appears on KDU1.

This is what appears on KDU2.

[LAYOUT]
++{TICKET DATE} {TICKET TIME} {ENTITY NAME:Table} {ENTITY NAME:Customer}
(Id={TICKET NO}-{NAME}-{TICKET ID}-{TICKET UID})
(TID={TICKET ID})
{NOTE}
{ORDERS}

[ORDERS]

[=(’{QUANTITY}’>1 ? (’{QUANTITY}’+’ ‘).substr(0,2) : ’ ‘)] {PRODUCT NAME}
[=’{PORTION}’==’’ ? ‘’ : ’ <color #FF55FF33><size 15>{PORTION}’]
{ORDER TAGS}

[ORDERS:Gift]
<size 30>[=(’{QUANTITY}’+’ ‘).substr(0,2)] {PRODUCT NAME}[=’{PORTION}’==’’ ? ‘’ : ’ <color #FF55FF33><size 14>{PORTION}’] FREE
{SORTED ORDER TAGS}

[ORDERS:Void]
++{ORDER TIME} {ENTITY NAME:Table} {ENTITY NAME:Customer}
(Id={ORDER NO}-{NAME}-{TICKET ID}-{ORDER KEY}-{ORDER UID})
(Color=#FF550000)
XXXXX VOID XXXXXXXXXXXXXXX
[=(’{QUANTITY}’>1 ? (’{QUANTITY}’+’ ‘).substr(0,2) : ’ ‘)] {PRODUCT NAME}
[=’{PORTION}’==’’ ? ‘’ : ’ <color #FF55FF33><size 17>{PORTION}’]
{SORTED ORDER TAGS}

[ORDER TAGS]
<size 20> [=(’{ORDER TAG QUANTITY}’>1 ? {ORDER TAG QUANTITY} : ’ ')] {ORDER TAG NAME}

[SORTED ORDER TAGS:Pizza Done Choice]
<size 14><color #FFCCCCFF> [=(’{ORDER TAG QUANTITY}’>1 ? {ORDER TAG QUANTITY} : ’ ')] {ORDER TAG NAME}

[SORTED ORDER TAGS:Pizza Cut Choice]
<size 14><color #FFCCFFCC> [=(’{ORDER TAG QUANTITY}’>1 ? {ORDER TAG QUANTITY} : ’ ')] {ORDER TAG NAME}

[SORTED ORDER TAGS:Pizza Cheese]
<size 14> [=(’{ORDER TAG QUANTITY}’>1 ? {ORDER TAG QUANTITY} : ’ ')] {ORDER TAG NAME}

[SORTED ORDER TAGS:Pizza EXTRAS Small]
<size 15><color #FF55FF55> [=(’{ORDER TAG QUANTITY}’>1 ? {ORDER TAG QUANTITY} : ’ ')] {ORDER TAG NAME}

[SORTED ORDER TAGS:Pizza EXTRAS Medium Whole]
<size 15><color #FF55FF55> [=(’{ORDER TAG QUANTITY}’>1 ? {ORDER TAG QUANTITY} : ’ ')] {ORDER TAG NAME}

[SORTED ORDER TAGS:Pizza EXTRAS Large Whole]
<size 15><color #FF55FF55> [=(’{ORDER TAG QUANTITY}’>1 ? {ORDER TAG QUANTITY} : ’ ')] {ORDER TAG NAME}

[SORTED ORDER TAGS:Condiments]
<size 14><color #FFFFCCCC> [=(’{ORDER TAG QUANTITY}’>1 ? {ORDER TAG QUANTITY} : ’ ')] {ORDER TAG NAME}

[SORTED ORDER TAGS:SideServings]
<size 14> [=(’{ORDER TAG QUANTITY}’>1 ? {ORDER TAG QUANTITY} : ’ ‘)] [=’{ORDER TAG NAME}’.replace(‘SIDE ‘,’’)]

Here is a copy of the template.

What Am I missing that is causing this issue.

We resolved the issue with remote support. It was Auto Refresh needed to be turned on with 0 for interval. We also fixed a few things on the template.