Kitchen Display timer changes with every order not just food

Version 4
1

Hey guys, Hope you can help me.

When the restaurant is busy the chef looses track of orders as the ticket layout jumps around when you add a cold drink to the tables bill.

So the food ticket has been waiting for 15 mins and is in front of the que, the waiter then adds a cold drink to the bill and then the table’s minutes waiting changes with the addition of a cold drink on the kitchen display back to 1 min. The chef then thinks it is an new order.

This way is obviously a recipe for disaster, is there a way to not have cold drinks update the tables waiting time.

Kitchen Display Minutes.png1256×966 56 KB

thank you

2

Ticket’s Status state updates every time you add an order. You can maintain a separate state that updates only when food orders added. You can use this state instead of using Status state in {TICKET STATE MINUTES:Status} tag.

  1. Create a new action that updates Ticket’s KitchenStatus state.
  2. Execute it every time you add a new food order.
  3. Use {TICKET STATE MINUTES:KitchenStatus} to display time.
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3

Thank you Emre, work well now, all I had to do was change the ticket state tag, must have created action already!

Thank you

4

[EDIT]

I’m not as clever as I thought!

The Kitchen Status timer stays the same throughout the whole day, I must create the action.

Please point me in the right direction, is this where I create the action? Does this look right? I’m still not getting the right timer reading tho.

5

Hey guys,

I was wondering if anyone on the forum can help me with this action and rule to be added to my kitchen display.

Thank you

6

Emre is suggesting you create and use a different State other than Status, such as KitchenStatus or similar. This is to separate Food and Drink Ticket States.

So your Rule looks fine, but the Action you are using updates the Status State. You should have it update something like KitchenStatus State instead, then use {TICKET STATE MINUTES:KitchenStatus} in your Template.

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7

Thank you for taking the time to help solve my problem QMcKay

I don’t get the desired result but I think it has to do with the previous action still being active

Do I remove the KD_Update Order Display State from the RULE?

This Action surely must stay in?

With this rule adding “Update Kitchen Status” should tyhe status read KitchenStatus?

Notice in the POS screen I have many statuses for food orders

8

No not order state. You should update Ticket State with update ticket state action.

1 Like
9

Like this @emre ?