Kitchen printer is spliting the receipt into two bills


#1

Whenever I send orders to kitchen printer it always splits orders into two different tickets, the orders are not combined for some reason
kitchen%20r


#2

Do you have multiple print jobs/actions?
It’s hard to guess your issue with limited info given…


#3

Hi
sorry.
yes I have multiple print jobs , 2 kitchen printers, 1 bar and 1 receipt printer.
I have 2 kitchen printers templates with their own print jobs and actions.
1-Send orders to Kitchen 1 Print jobs with its own Kitchen printer template
2-Send orders to Kitchen 2 print jobs with its own kitchen 2 printer template

Bar printer only getting drinks with its own template and print job and action.

in my Product tag editor I have three Kitchen groups: Starters, Mains and desserts and each item is assigned its kitchen group.

I also have a group key printer code in the templates to print those kitchen groups accordingly.


#4

So what are you expecting to happen? Starters to one printer main to the other?


#5

Sorry no I have all orders going to both printers, technically kitchen printer template 1 is a replica of kitchen printer template 2
all orders are going to both printers, and its working fine , I have a menu for example Mains Starters Desserts are categories but i also have Kids Menu (KM) with its own sub categories: Mains Starters and desserts as well, but all products are divided to three specific kitchen groups: MAINS STARTERS and DESSERTS.

The problem is if I order from the Normal Category : Main and starter and then from Kids menu subcategory Main and Starter it will not combine the order even though they share the same Kitchen group.

if i order
Main
Starter
Dessert
Kids Menu Main
Kids Menu Starter

it will print it in two different tickets , each printer will print the same, this way:

Starters
Item ordered
item ordred
Mains
Item ordered
item ordered

and the rest of the order (the sub categories) in a following receipt:

Starters
Item Ordered
Item Ordered
Mains
Item ordered

same as in the photos of the receipts below:kitchen%20r


#6

You going to need to show some screenshots I’d say…


#7

Please find attached the screenshots1236547

We just took off the desserts of the print jobs as im working to send desserts to a seperate printer at the Pastry’s chef’s desk

any advise is appreciated, just your time is appreciated @JTRTech , You already are more than helpful :slight_smile:


#8

And the printers and print jobs?


#9

ill be back next to the till in 30mins but if this helps the printers are set up same way:
ticket printer
kitchen printer
kitchen 2 printer
Bar printer

the print jobs are simply each group code is being sent to the approproate printer using the appropriate printer template , all the print jobs are sending to printer normally with no issues except for the issue i have which is the orders are being sent over two tickets instead of all combining.

if this doesnt help ill send screenshots in a while

thanks


#10

hey sorry for the delay
please find attached screenshots


#11


#12

Show configuration for Print Job Print Orders to Kitchen 2 Printer


#13

Can you please press print screen and send screenshots not shakey pictures of the screen? Also for templates copy and paste the templates here then highlight them and press the </> button. After print screen you can paste it with control + v buttons