Licence will not install

V5 Issue
1

Hi.

I have a stand alone system running windows 10, I had V5.7.22 installed and working fine with a licence. The pc was shut down abut possibly switched off before windows had fully closed, Samba was closed first though.

When next booted I got an invalid licence message popup on the login screen, the messaging server was connected.
I followed the steps and removed the licence in Samba, exit samba fully, go to licence.exe put in my information and clicked install licence, it said login success, licence installed, I restarted the messaging server

I went back into Samba and got the same error, connected on messaging server but invalid licence.

I updated to V5.7.24 and tried again, still no luck.

I logged into the control panel and cleared the key, repeated my steps above again, got the same message login success, licence installed, but still have a demo version with invalid licence issue, nothing shows in subscriptions in control panel, under home tab I can see Samba V5 Pro, is activated = no is valid = yes.

Any suggestions?

2

What is your license email? You can send me via DM

3

Hi. Thanks for the reply, how do I PM you? I can’t see any way to do it.
Cheers

Mark

4

click on his user name then click button “Message”

5

Thanks, I don’t have message as an option. Do I need to do some fake posts on this post to hit a certain amount of posts before the message option becomes available?

6

I don’t know the forum works in that way unfortunately.

If you don’t see this when you click on his username:

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then click on his photo to go to the full profile and see if you see a message button on the top right.

If that doesn’t work, send an email to support@sambapos.com

7

Thanks Memo, I have no button like that just a blank space, nor is the one in his full profile, I just tried another browser to see if that was the issue but nothing there either. I will email support. Thanks for the help and time. Cheers, Mark.

1 Like
8

you have to be logged in to the forum to see the “message” button.

9

having same license issue. have one “server” and 2 terminals. server machine is win10. 2 terminals are win 11.

server machine message server is connected, software is updated, and license valid. term 1 connected. updated and valid.

terminal 2 is updated but license will not validate.

and yes port rules were added to firewall.

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one thing i did fine odd. message server format is : http://serveripaddress port is 9000. when i click test connection: successfully connected to message server. if i click find message server i get the local internal ip address:9000 of the terminal machine.

i have uninstalled samba. i have uninstalled message server. etc.

any ideas?

10

changed server name from ip address to machine name. i stopped the message server service. ran licensing. got this error:

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the system is working with the database etc. and connected to message server… just license wont validate. when you try and do a sale it says invalid license.

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11

Try running the license application with SambaPOS closed - SambaPOS might have a lock on that file.

Completely unrelated, what do you use to draw your floor layout?

12

when you run the license file samba automatically closes..

i used smartdraw.

thanks

13

Solution:

i figured it out.

i have a netmask of 255.255.254.000

so i have 512 ip addresses.

192.168.10.1 - 192.168.11.254

the message server cant do that apparently.

when i statically assigned ip address to terminals in the same range it worked.

for future updates you may want to address this.

thanks

15

had to have support login and help.

Nazim fixed it. message server was running on multiple machines.

16

Yes. Be carefull. Message server must work only one server. Not in clients.