Licence will not install

V5 Issue
1

Hi.

I have a stand alone system running windows 10, I had V5.7.22 installed and working fine with a licence. The pc was shut down abut possibly switched off before windows had fully closed, Samba was closed first though.

When next booted I got an invalid licence message popup on the login screen, the messaging server was connected.
I followed the steps and removed the licence in Samba, exit samba fully, go to licence.exe put in my information and clicked install licence, it said login success, licence installed, I restarted the messaging server

I went back into Samba and got the same error, connected on messaging server but invalid licence.

I updated to V5.7.24 and tried again, still no luck.

I logged into the control panel and cleared the key, repeated my steps above again, got the same message login success, licence installed, but still have a demo version with invalid licence issue, nothing shows in subscriptions in control panel, under home tab I can see Samba V5 Pro, is activated = no is valid = yes.

Any suggestions?

2

What is your license email? You can send me via DM

3

Hi. Thanks for the reply, how do I PM you? I can’t see any way to do it.
Cheers

Mark

4

click on his user name then click button “Message”

5

Thanks, I don’t have message as an option. Do I need to do some fake posts on this post to hit a certain amount of posts before the message option becomes available?

6

I don’t know the forum works in that way unfortunately.

If you don’t see this when you click on his username:

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then click on his photo to go to the full profile and see if you see a message button on the top right.

If that doesn’t work, send an email to support@sambapos.com

7

Thanks Memo, I have no button like that just a blank space, nor is the one in his full profile, I just tried another browser to see if that was the issue but nothing there either. I will email support. Thanks for the help and time. Cheers, Mark.

1 Like
8

you have to be logged in to the forum to see the “message” button.

9

having same license issue. have one “server” and 2 terminals. server machine is win10. 2 terminals are win 11.

server machine message server is connected, software is updated, and license valid. term 1 connected. updated and valid.

terminal 2 is updated but license will not validate.

and yes port rules were added to firewall.

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one thing i did fine odd. message server format is : http://serveripaddress port is 9000. when i click test connection: successfully connected to message server. if i click find message server i get the local internal ip address:9000 of the terminal machine.

i have uninstalled samba. i have uninstalled message server. etc.

any ideas?

10

changed server name from ip address to machine name. i stopped the message server service. ran licensing. got this error:

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the system is working with the database etc. and connected to message server… just license wont validate. when you try and do a sale it says invalid license.

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11

Try running the license application with SambaPOS closed - SambaPOS might have a lock on that file.

Completely unrelated, what do you use to draw your floor layout?

12

when you run the license file samba automatically closes..

i used smartdraw.

thanks

13

Solution:

i figured it out.

i have a netmask of 255.255.254.000

so i have 512 ip addresses.

192.168.10.1 - 192.168.11.254

the message server cant do that apparently.

when i statically assigned ip address to terminals in the same range it worked.

for future updates you may want to address this.

thanks

15

had to have support login and help.

Nazim fixed it. message server was running on multiple machines.

16

Yes. Be carefull. Message server must work only one server. Not in clients.

17

i am having the same issue again.

tech support was too fast so i couldnt follow what they did to fix the issue, and they did not make any notes on the forum to help anyone else or me later with the same issue.

windows update caused auto reboots of pc’s. 2 terminals were in demo mode this morning.

closed all. cleared licenses. the server is running and activates as well as a win 10 terminal. 2 windows 11 pc’s licenses wont activate.

can someone please explain the licensing process IN DETAIL the documentation so far is incomplete:

the message server is only supposed to run on the server machine. but, when you run the license.exe file it auto installs the message server service and automatically starts it on the terminals.

so how are you supposed to run the license activation?

18

Uninstall message server from all the other devices first. Make sure that its installed only on the Server (main device hosting your database).

Your licensing and your message server should only be run on the server. Nowhere else.

19

that is where i am at.

i have uninstalled using message server tool

still the 2 terminals fail when i run the license.exe file.

checked all firewall rules.

the message server service i have set to disable.

the message server address shows up correctly in each terminal.

im out of ideas.

the message server address shows up correctly in each terminal.

20
  1. Computer Management
    • SQL Server Network Configuration
      • Shared Memory => Enabled
      • Named Pipes => Enabled
      • TCP/IP => Enabled
        • Right Click > Properties > IP Adresses > IPALL > TCP Dynamic Ports => 1433
  2. Firewall
    • PowerShell > Run as Administrator > Paste > Enter
New-NetFirewallRule -DisplayName "SQL Server (TCP 1433)" -Direction Inbound -LocalPort 1433 -Protocol TCP -Action Allow; 
New-NetFirewallRule -DisplayName "SQL Browser (UDP 1434)" -Direction Inbound -LocalPort 1434 -Protocol UDP -Action Allow; 
New-NetFirewallRule -DisplayName "SambaPOS API (TCP 9000)" -Direction Inbound -LocalPort 9000 -Protocol TCP -Action Allow; 
New-NetFirewallRule -DisplayName "SambaPOS Discovery (UDP 10000)" -Direction Inbound -LocalPort 10000 -Protocol UDP -Action Allow;
  1. Reboot
  2. Install Message Server on the SERVER device
    • SambaPOS install folder > Samba.MessagingServerServiceTool64.exe
    • Port 9000+
    • Install Service or Update Port (whichever is available)
  3. Run Licensing
  4. Run SambaPOS
    • Manage
      • Settings > Local Settings
      • Message Server
      • Enter http://localhost [replace localhost with name of your server (i.e. DESKTOP-MAH92DN) or with IP adress or leave localhost]
      • Test Message Server Connection > Success
  5. Reboot SambaPOS
21

the server is running fine. as well as 1 terminal. they are license activated. its the 2 win 11 machines that will not acquire the license.