List customer tickets

V5 Question
1

Hello,
I am struggling with a default feature of sambapos.

If a customer already has a ticket. Then, when I select the customer from customer search entity screen it should display the existing customer ticket list.

However in my setup, it will create a new ticket without listing the existing ticket.

I have somehow disabled display customer ticket list feature from customer search entity screen.

Can someone please help me out.

Cheers

2

Is it the default entity screen or one you made?
What automation have you been working on ? Check you automation on events like entity selected.

3

Hello,
It’s the default entity screen.

I have rules for new tickets.

What I want is that when a customer with an open ticket is selected, then it should should the customer’s open ticket list.

Rather, it just creates new ticket

4

That is default behaviour so something has been changed.