It works fairly well. Even though the Automation Command attempts to fire after X seconds, if there is an open Ticket, the Logout fails. Only 2 Actions and 2 Rules required…
Action - Logout User
Action - Execute Automation Command
Rule - Ticket Closed - fire Execute Automation Command Action with:
AMCname: AL AutoLogout
delayseconds: 5 (or whatever)
Rule - Automation Command Executed - fire Logout User Action
DB Tools Import:
AL_Automation.zip (730 Bytes)