MC3 *Check SambaPOS Department settings* 😕

[neo_classic2004]

Hi today is first time Im using MC3 took me awhile to get it connected
and this is what happen now, not sure why it asking me to check department

What wrong with my department setting ?

Anyone?? @Nizam Please help

Thanks

[Posflow]

How are your users configured?

[neo_classic2004]

Hi, @Posflow i follow 8.10. SambaPOS Mobile Client MC3 Setup – SambaPOS Knowledgebase
not sure if i miss something

[Jesse]

Your users not just pda user. Please check each user make sure it’s setup with the correct terminal.

[neo_classic2004]

Hi, @Jesse Here some of user setting

What did i do wrong?

[Jesse]

Look at department settings for iPad device

[neo_classic2004]

Sorry @Jesse i dont understand what do you mean Look at department settings for iPad device
where do i have to look at?

This is very frustrating i still cant figures it out

[Nizam]

Hello @neo_classic2004,

We received your email that you sent to support@sambapos.com and replied to it as below;

You are getting this error due to not selecting the default menu for the all Departments.
Once you select the menu for the department you will be able to login to SambaPOS MC3.
Main Menu > Manage > Settings > Departments > Select Related Department > Default Menu > Select your menu for this field. (Do this for all of your departments)

After selecting the default menu, restart SambaPOS Messaging Server from the Windows Services part and click on the Update Database button which can be found on the PIN entering screen of Mobile Client MC3 App and then try to login again please.

If the issue still persists email your Anydesk Id to support@sambapos.com

[neo_classic2004]

Hi, @Nizam I still got same problem I got 2 department both of them had Default menu selected
it not empty.

Anyway I will reply email with Anydesk Id
Hope you can help
Thanks

[neo_classic2004]

Thank you @Nizam all good now