Message server not updating

V5 Issue
1

I have message server on a central server. I then have a number of clients.

The clients all say they can connect to the message server, however status are not being updated on the clients.

If I run up a client on the server, the status changes work perfectly so I think it’s a firewall or connectivity issue in the return path.

Any info on exactly how the message server connects would be greatly appreciated so I can try and troubleshoot the network connectivity I have.

Thanks very much everyone.

Btw I’m using 5.2.26

2

Did you open Inbound TCP port of message server on the Server? By default it should be 9000

3

I did yes. I’m using port 8080. I have used telnet to test the inbound port and it works fine. I think the return path is the issue.

4

If you think firewall is issue easiest test is to turn off firewall for a bit to test.

5

Yep did that. Turned off windows firewall on both client and server, didn’t fix the problem.

Can you explain how the return connection works. does it create a connection when it needs to send a message to a client or is the connection persistent?

6

Have never had to do anything on client, only on server.
Did you enable service?
When you say status not updated on clients can you elaborate?

7

The entity status screen used to change colors with changes to a ticket without needing to refresh.

The service is definitely running and the client has the box ticket. I get the green connected word in the bottom right. As far as I can tell the client simply doesn’t receive a response when something is updated on another client.

8

You have server host in the message server tight?
Not running multiple message server instances on each machine?

9

No, only one message server

10

Port 8080 never worked for me for V5.

11

I am using Port 9000 then try to use this one.

12

yeah i have tried changing the port with no luck… it started when we got a new router for our internet connection so i suspect the problem could be there, but the issue is definitely in the return path of the traffic… - i.e when a change is initiated somewhere else and a client is receiving a message.

Is there any detailed documentation on how this traffic works that i can take a look at ? otherwise i’ll try wiresharking the message server.

13

Set port to 9000+ and Connect to it with http://servername

14

Thanks Jesse, i’ll give it a try.

15

Unfortunately this hasn’t worked Jesse… the http request provide a malformed response… i’m going to try removing the router and replacing it with an older one to see if i can correct the issue.

Thanks for all your help everyone.

16

You need to install it on port 9000+ for http to work.

17

yep i did mate, i moved it to port 9000 and tried it…

all good, thanks for your help. I’m going to try the networking change and see if that resolves it - then i’ll at least know if the router change was the cause.

18

Not 9000 it’s 9000+ the + is part of it.

19

yeah, i tried that and it threw an error, so i figured you mean 9000+ as in higher than 9000. i’ll try it again mate, ta.

20

Are you one the latest version. Of sambapos?