Metrik is currently unable to access your data

Hi team,
I purchased metrik v3 inside samba pos v5.5.4, installed and configured as directed, but still getting this error.
“Metrik is currently unable to access your data”

Did you install the Metrik installer and run generate?

https://sambapos.com/download/sambapos_setups/MetrikSetup.exe

Also do you have message server installed.

I think you mean Metrik v2

Hi @Jesse i have done all that.
About version, please see my screenshot.

I had the same at the beginning, but when you click on reports (the second logo) you can see al the reports and they are correct. Only the dashboard was not working.

It should install a report called Metrik it’s required.

Do not modify that report.