Mobile client not printing to Kitchen and bar printer

Okokhue_Ferdinard · September 20, 2021, 8:27pm

I Have been able to setup mobile client successful, following the kb link 8.1. Android Mobile Client V2 Kurulum – SambaPOS Knowledgebase

The issues now is when order is made from tables it does not print to kitchen printer and bar printer.

Note: Kitchen and bar printer is network printer.
\SERVER-PC\kitchen printer. Etc.

Orders from other terminals prints to kitchen and bar, except tables. My prints template is ok.

Tablet spec:
Device name: HUAWEI MatePad T
Model: AGR-L09
EMUI Version: 10.1.0
Android: 10
RAM: 2.0GB
ROM: 32GB
Processor: HUAWEI Kirin 710A

Jesse · September 20, 2021, 9:00pm

Is it an actual Ethernet printer? Or is it a shared network USB?

You have to have an Ethernet printer and it needs to be installed directly to the server that message server is on. It can not be a shared USB connected printer and it cant be a share created in windows.

RestoANT · September 20, 2021, 9:00pm

do you hava a jpg or png on your template?

Okokhue_Ferdinard · September 20, 2021, 11:12pm

It is Ethernet printer. Not USB. And it is installed on the server.

Okokhue_Ferdinard · September 20, 2021, 11:13pm

No. I’m not using image in printer output

Jesse · September 21, 2021, 12:32am

You said a share name. It should be just printer name.

Okokhue_Ferdinard · September 21, 2021, 5:52pm

I don’t understand. I change printer from shared to printer name?

I have done this.

Change printer from \SERVER-PC\RESTAURANT PRINTER TO RESTAURANT PRINTER

Still not printer

Jesse · September 21, 2021, 5:58pm

No you should be able to just Select the printer if you installed it to windows. YOu should not have to type anything.

It would be a dropdown like this:

Jesse · September 21, 2021, 6:02pm

Also make sure you have 64bit Message server installed if you are using HTML Printers.

Okokhue_Ferdinard · September 21, 2021, 6:42pm

Exactly what I did. I’m surprised it not printing. It is strange to me.