Name on Ticket is lost

[emre]

Your display format configuration is wrong.

Entity Type Display Format, Primary Field & Format, Balance Display

@emre, what is the proper syntax to use in these fields, and where are they used? Display Format Primary Field Name Primary Field Format Account Balance Display Format [image] For example, assuming I have a Customer named John Doe with a Phone Number of 3333 3333, and 10 Points… In Display Format, if I enter [Name]-[Phone]-[Points], then I see at the top of the Ticket -33333333- (525.00) If I leave the field blank, then I see at the top of the Ticket: John Doe (525.00)