Name on Ticket is lost

[funhall]

Can any body tell me how I can have the Customer name back on the ticket.
I dont know how it happen, but now it is only named “customer”
Please help!!!

[Jesse]

We do not know what you did. Some screenshots might help.

[funhall]

Hi Kendash

Afcorse Sorry.
When I select this customer

I dont get the name on top of the Ticket

You see its still called Customer:Kunde (Customer) I must have changed the name and function some where I just cant find out where.
And the same happend if I change customer. The name dont apear on the top of the Ticket.
I really hope you can help with a solution.

[emre]

Please add a screenshot of your Customer Entity Type configuration.

[funhall]

This one?

[emre]

Your display format configuration is wrong.

Entity Type Display Format, Primary Field & Format, Balance Display

@emre, what is the proper syntax to use in these fields, and where are they used? Display Format Primary Field Name Primary Field Format Account Balance Display Format [image] For example, assuming I have a Customer named John Doe with a Phone Number of 3333 3333, and 10 Points… In Display Format, if I enter [Name]-[Phone]-[Points], then I see at the top of the Ticket -33333333- (525.00) If I leave the field blank, then I see at the top of the Ticket: John Doe (525.00)

[funhall]

I have a nother problem now with the customer name. I have the neme in the top of the ticket screen. But when I print the ticket it is not written on the top of the ticket.

I have some screen shot of the Entity Type

Can you see what I have don wrong? I tryed to make som new custom fields in the entitys like zip code and zity. Don’t know if they could hav coursed it. I have deletet it again…

[morshed1]

You need to check the Printer templates

Caller ID issue/Enhancement (CTI Comet USB)

Hi @emre, i’m trying to implement as per your recommendation. I have come a cross one issue. How do I get PHONE number to appear on receipt/kitchen Ticket? For some reason the PHONE number will not appear receipt/kitchen Ticket. Below are my settings. [image] [image] Account Details: [image] New ticket - Name and Phone number appers, this is fine. [image] When Kitchen or Receipt ticket is printed phone number does NOT appear on the ticket. All other customer details appear. [image…

[funhall]

I have tryed to copy a template frome a backup that worked. And still the same problem.
Just in case I have pastet a copy of the template below:
[LAYOUT]
– General layout
Faktura
Dato:{TICKET DATE}
Udskrevet:{TIME}
{ENTITIES}
Faktura Nummer:{TICKET NO}
-
{ORDERS}
=

{DISCOUNTS}
[Total Gift:|{ORDER STATE TOTAL:Gift}]
{SERVICES}
Total:|{TICKET TOTAL}
Tax {TAX NAME} ({TAX RATE}%) {TAX AMOUNT}
{PAYMENTS}

=
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[DISCOUNTS]
{CALCULATION NAME} %{CALCULATION AMOUNT}|{CALCULATION TOTAL}

[SERVICES]
{CALCULATION NAME}|{CALCULATION TOTAL}

[PAYMENTS]
{PAYMENT NAME}|{PAYMENT AMOUNT}

[ORDERS]
– Default format for orders
- {QUANTITY} {NAME}|{TOTAL PRICE}
{ORDER TAGS}

[ORDERS:Gift]
– Format for gifted orders
- {QUANTITY} {NAME}|GIFT
{ORDER TAGS}

[ORDERS:Void]
– Nothing will print for void lines

[ORDER TAGS]
– Format for order tags
* {ORDER TAG NAME} | {ORDER TAG PRICE}

[ENTITIES:Table]
– Table entity format
Table: {ENTITY NAME}

[ENTITIES:Customer]
– Customer entity format
Customer: {ENTITY NAME} | {ENTITY DATA:Phone}

[morshed1]

can you try following for [ENTITIES:Customer]

[ENTITIES:Customer]
– Customer entity format
Customer: {ENTITY DATA: NAME} | {ENTITY DATA:Phone}

Below is an example:

[funhall]

Sure I will try
But will this help for that the name is not printet ?

[emre]

…also section should be defined as [ENTITIES:Kunde]

[funhall]

I also think there is some more fundamental wrong here. It didn’t help correcting it to Kunde. There still is no printet name.

[funhall]

Now I got it thanks a lot…
There was i mixup in the printer templates