Hello, Samba team,
I’m quite new to the Automation feature and need your advice. I’m asked to open a new ticket screen on clicking POS menu item. I perform that task handling Entity Screen Changed event.
.But I’m having a drawback: I can neither go back to Main Menu nor close the ticket. Always seeing a new ticket window.
How can I resolve this problem?
So Everytime you go to customer tickets screen you want to create a ticket? Strange why would you do that?
It’s not a good idea to force create a ticket like that. It’s not clear what you really need can you explain the need to open a new ticket better?
sure. The customer I’m configuring Samba for doesn’t want to select any entity on POS menu item, just go directly to a new ticket window.
So go to settings and in department settings set it to create ticket instead of select entity. Then logout and back in.
Great, that simple… Sorry for bothering you, had no time for a thorough investigation. Thanks a lot for the quick reply!
