I have a perfect places during Change Ticket Entity - just need to work through the Clearing of these variables on Ticket Close etc.
Never apologize lol. Nobody here can stop you from requesting things unless you start to deliberately spam or cause havoc not beneficial to the community at which point I might slap you with an Admin trout (Bad IRC PUN)… but I know you wont do that.
Woops might have shown my age considering I know what IRC means specifically mIRC
Ummm looking for my Spamatron Device? Must of placed in the cupboard somewhere 
Please do not talk about age.