I have the refund button setup and it works brilliantly except when the ticket total is a minus amount. If an item is refunded and another added to the ticket but the value of the ticket is a minus, OR if i simply just want to refund one or more items so the ticket value is a minus the only option for tender of a refund is ZERO since im not taking money off a customer im giving it back.
Could the cash, card, voucher payment buttons on the settle screen be activated when 0.00 is typed as the tendered value, this would allow me to settle the refund transaction. the whole process work perfectly if i type tender as 0.01, since ive type a value the payment buttons become active, I can press cash or card etc and change message appear saying correct change so i can complete the refund
is there a setting where these payment buttons will become active on typing 0.00 as tender to smooth out this refund issue?
See screenshots below
0.00 entered as tendered as im not taking money off the customer im giving it back, but payment buttons not active
What is causing it to go into a negative? Are you cancelling payments before your hitting the refund item button? If your showing a negative amount and then your paying the difference back to the customer… look at your accounting screen it is probably wrecking your cash account because your putting the money right back in.
You will need to figure out a way to bring up a message to do that sort of thing. Because if you refund the item before you cancel payments then its not actually showing the money going back to the customer in your accounts screen.
I would check your cash accounts because if your getting -numbers and then resettling it… your accounts will not record the money going back to customer it will show as if you still made the sale.
i checked that and it does show as a minus in account, i ended work period and started a new work period and i processed a sale and it shows correctly in accounts, then i processed a refund and that shows correctly
so in accounts i had this example:
44.99 sale
44.99 refund
im not opening an already closed ticket, im literally just starting a brand new ticket and adding an item and hitting refund button so it shows as a completely separate sale and as a minus
the whole thing works perfectly except for payment buttons not activating on zero tender
if refund was for -44.99 and i tender zero the amount to be paid out should show as change due -44.99
if i tender 0.01 then its says change due is 45.00 which is correct as that 0.01 ive tendered adds to the -44.99 to give back and account show as 44.99 given out
but open drawer doesnt settle and close the ticket, if i just opened the drawer the ticket hasnt been completed and the minus amount wont show in accounts
ill do some screen shots to explain what im doing, the total read isnt zero its the minus figure for the refund, i just need to say im not taking any money for tender so ticket will settle and close, records the minus refund amount in account and pay out
if i tender 0.01 (as if the customer has given me 1p so that i can give then £45.00 back so they get all notes and no loose change) it works and the buttons activate
When the Payment Screen is displayed, have you tried clicking the ALL button to see if it will populate the Charged (Tendered) field with the Negative amount?
Or try simply Closing the Ticket when the Payment Screen appears?
yea all populates a negative amount and buttons activate this has actually worked hasnt it? ive opened a new work period so the only transaction is for -44.99, i hit ALL so it populated -44.99 and this is what my account screen shows
is there anyway to make this work with my fast cash button? currently fast cash button works as it should for tickets with a positive value, however if my ticket is a refund pressing fast cash doesnt do anything at all. would i need to configure something on my fast cash button to all the “all” amount like on the payment screen?
again just thinking it will cut out extra keystrokes and screens to make process even quicker?
