I’d like to be the first to bring this up since I just lost 2 deals today over it. It was 2 friends that both owned restaurants and they just got out of their Toast contract. They hated it and completely loved everything about Samba… until the end.
They said what happens if one of my printers gets unplugged when im busy or if it runs out of paper and I dont have time to replace it right away? I had no proper answer for them as we don’t have anything set up to handle that situation.
PLEASE solve this. A simple windows sdk should be able to give you print job status. We can add print job setting field “backup printer” and “backup printer template”. Its very important that if any duplicate receipts say “DUPLICATE BACKUP COPY” so the cooks know to lookout for the original duplicate receipt when it does come out.
Most systems I have seen have it including toast and clover.