No table associated with moved/split checks. SambaPOS crashes or gets stuck

[GIT]

Hi,

I created a new table entity and screen and a custom floor plan with it. Since then, when splitting checks, the system freezes or gets stuck in the order screen. Send and close does not back out of the screen and I need to dorce close the app. When I check all tickets, I can see the split check, but the new ticket has no table associated with it, which is what I think is causing the issue.

I followed the instructions here 2.2.4. How to Add Table? – SambaPOS Knowledgebase . Is there any other settings we need to set? Or, Is the tables entity hardcoded and we need to use the default tables entity and just add/remove tables to it etc?

[Jesse]

What method are you using to split tickets?

[GIT]

I am using the default “Move” button in the ordering screen. This used to create another check and associate it with the same table. Now it seems the moved check doesn’t have a table association, since the creation of the new Dining Room table entity and the custom floor plan.

[Posflow]

Check that in your ticket type of this entity screen you have this “Copy” selected for your entity type.

[GIT]

Yay, this did the trick. Thank you so much!