This may be something related specifically to my db because of how I am handling ticket types and states, but my kitchen screen is no longer staying on the screen when i press order ready on a ticket. It is immediately going back to the Ticket View.
I have looked around at my rules and I have a couple that may be causing it but I am not sure because I do not know what action is causing the screen to switch back to Ticket View.
I would prefer to use the Ticket View button I created to go back and the default behavior should be it stays on the Custom Entity screen unless I press that button.
@Emre you may need to take a look at it. I really do not know where to start to figure out why its auto switching. As far as I can tell I do not have a Display Ticket 0 set to auto fire.
Will you configure both kitchen screen and sale screen on same terminal? When you have a department that’s Ticket Creation Method is Create Ticket Closing a ticket (via action or button) will immediately come back to Ticket Screen. Try viewing a ticket from ticket explorer and closing ticket will do the same thing.
Your current configuration is good for till terminals. I think you’ll have different configuration for manager or kitchen terminals. Let me know if it is something different than you’ve planned.
Kitchen Screen will remain as is… I don’t map it to Kitchen department not to break functionality for Kitchen Button on ticket screen. You can configure mapping as you like.
You are absolutely correct. I get caught up in building this that I sometimes do not think about the actual work flow I just want to fix something haha.
That makes a lot of sense.
I will want the Kitchen Terminal to have access to create a ticket initially. Rarely they may answer the phone and take an order. I do not want to break this ability when I install the POS.
I do want to phase that practice out but I do want the POS integration to be smooth and as little actual business flow change as possible initially so as to not confused my employees.