"On the side" (Order Tag) Setup?

QMcKay · June 7, 2015, 6:38pm

Anyone have a good system to specify Order Tags “on the side”?

We custom build our Menu Items for customers, so we always ask:

Lettuce, Tomato, Onion?
Cucumber, Pickles?
Ketchup, Mustard, Mayo?
etc, etc…

Recently we have had a lot of customers specifying certain Order Tags “On the Side” (OTS) - that is, they don’t want the Pickles on the sandwich; they want them on the plate next to the sandwich… same goes for a lot of condiments.

I would like to be able to select the Order Tags as usual, but be able to quickly specify OTS if necessary in some fashion. I need it to be quick and intuitive, and preferably list the OTS items at the end of the Tag-list (or be clearly marked with OTS prefix) so that they don’t accidentally get put on a sandwich itself.

Anyone have a god system for doing this without needing to create yet another duplicate Order Tag Group?

JTRTech · June 7, 2015, 8:03pm

Could you not use an OTS prefix? Would that not work for you?

Jesse · June 7, 2015, 8:12pm

suffix might work but it forces selection. So you woyld need to specify a tag for normal and ots

QMcKay · June 7, 2015, 8:16pm

Prefix works “ok” for this but it is a bit cumbersome. A prefix must be selected first and only applies to 1 Order Tag at time unless you click the Prefix twice, then select Tags, then remember to click it off.

Looking for other ideas to accomplish something similar.

I thought of suffixes too, but I don’t want to force that type of selection.

The behavior I would prefer is to click the Tag, then click OTS.

If there are no ideas on how to accomplish this, I guess I will need to go with the Prefix method.

Maybe if I use the Order Tagged Event, store the Tag, then use Order-line automation command for OTS to switch the Tag after the fact?

JTRTech · June 7, 2015, 8:18pm

Interesting idea, would be interested to see how it comes out.

JTRTech · June 7, 2015, 8:51pm

Sure I read you can sort order tags, would be interesting to see if the group key like on products works on tags and you might be able to have OTS group template differently and sort to bottom;

1x Burger
      *Salad
      *Mayo
  --- On Side ---
     *Mustard

QMcKay · June 7, 2015, 9:05pm

I couldn’t get Prefix to work with Tag Order Action, so I used Tag Note instead …

JTRTech · June 7, 2015, 9:09pm

Tag note… how does that show on ticket section in POS?

Sorry you have done it, the picture hadn’t loaded.

Think it would be tricky to sort them on kitchen ticket with tag note - not based on facts but just a presumption.

QMcKay · June 7, 2015, 9:35pm

Speaking of sorting, if I go with Prefixes instead (I have decided to go with Prefixes for now), how would I move “prefixed” tags to the bottom? We have this for sorting…

[ORDERS GROUP|ORDER TAG:x]
[SORTED ORDER TAGS]

But if I want only OTS-prefixed tags moved to the bottom, is that possible? Doesn’t seem so, and least not yet

JTRTech · June 7, 2015, 9:49pm

Grouping prefixes would be useful in general I think, imagine any chef sold rather see
Extra
Extra
No
No
No
OTS
OTS
Rather than a mix… and if it is a new option it could be good to allow the group key type option also.
In @QMcKay example you might have NO and EXTRA prefixes sorted and plain and then have ON THE SIDE tags as mentioned.

QMcKay · June 7, 2015, 9:52pm

Sounds like a feature Request @emre

emre · June 9, 2015, 1:36pm

I’ve implemented something simple for that. As shown on the screen shot whatever your prefix configuration is (no need to configure prefixes) you can enter a list of prefixes for grouping tags.

JTRTech · June 9, 2015, 9:14pm

But is order tags group referring to separate tag types,
What I’m saying is your saying groups not prefixes?
Just it would be nice to be able to organise prefixes like that ie from yours, ketchup only need be one tag with obviously no, exta or its prefix…
Or am I misunderstanding your example.

emre · June 9, 2015, 9:23pm

@JTRTech what do you mean here? I thought you meant to group order tags by prefixes. If it is something else can you elaborate?

JTRTech · June 9, 2015, 9:28pm

Yes, by prefixes, is that what you mean by tag group?
Sorry, when I read

I thought you were not using prefixes?

emre · June 9, 2015, 9:51pm

“No need to configure prefixes” means Grouping feature will use it’s own prefix configuration, because…

Some people explicitly configures “No xxx” or “Extra xxx” order tags without using prefixing feature.
During operation you may add a free tag as “Add Onion” and that might not be a pre configured tag or you may not have previously configured “Add” prefix and want to group by “Add”.

In summary [ORDER TAG GROUP|No,Extra,Add,OTS] configuration will group order tags by that inline prefix configuration (and also obey configured order to sort group keys) and leave all other prefixed (or non prefixed tags) as entered.

You may also use [ORDER TAG GROUP|] without a prefix list. In this case we’ll assume first words of all tags are prefixes and group by first words. You can also use [ORDER TAG GROUP|TAG NAME] configuration to group keys by tag type. These might be handy for some cases.

JTRTech · June 9, 2015, 11:04pm

So it will work with either prefix (of single word) or a plain tag taking it that the first work is a prefix equivalent?

QMcKay · June 10, 2015, 3:27pm

I assume this is a .28 feature? Not working in .27 …

emre · June 10, 2015, 3:42pm

Yes it will be available on next version.

JTRTech · June 10, 2015, 7:30pm

Following on from this…
I generally prefer to not show product tags on receipt tickets to keep them short and simple as some orders could end up with many tags.
However this works with the situations ive been in where tags have no value when I come to a situation which has priced tags it would make sense to show these as they obviously effect the order price (if added to order line) or total if set to be individually priced which would mean printed total would not match the total of the order lines on the ticket.
Is it possible to define a tag by its price (if it has one)?
You can format tags individually by name or group and have used this on an allergy tag, the tag group is ALLERGY with the tags of Fish, Dairy etc and although the tag on the on screen ticket only shows Fish or Milk etc I have set the format of the kitchen ticket so;
[ORDER TAG:ALLERGY]
**ALLERGY: {TAG}
Excuse me if my print tags are wrong, am not at PC to reference the correct tags.