Sambapos shows me always “Open Ticket” at the End of work Period. I search it under “Tickets” it doesnt show me any open ticket. I use it for a take away, there is never open ticket, it is always paid and ticket is closed normally.
I make always the same steps, why some are closed and the others not?
Need to move or add any rule to eliminate this?
Step 3 shouldnt be needed by default I think, although might be wrong, bee awhile since I used a stock instal.
Ok, so when was you last work period closed?
Can you chow screenshot of the work periods screen?
Also can you show a screen shot on any ticket which has been fully paid by reopening from ticket list. Please be logged in as admin so we can see the ticket states.
Hello JTRTech
Thank you for mail.
I have realised that if I take directly Print without “Close button” (optional Step on the screen), i come back on sale screen and ticket is not marked as closed. If I search opened tickets under “tickets on main screen” they are not shown all.
Question:
There is a possibility to close ticket just after Printing? I mean i dont use Close Button, I use directly only Print, no need to type customer money, no need to choose “close”. Just Print. As a result Sambapos gives me Ticket on printer and thicket is closed. When i close Work Period, there is never open ticket. In this case i can close my “Work Period” without Problem.
You have altered the default flow as on default setup when a ticket is closed (either by close buttong or after printing or whatever - ie, the ticket is not visible anymore) it is marked as closed if there is no remaining balance…
You have ignored my other comments;
ticket List:
Before Ticket Closing Rules:
Please show what I asked for, tightly cropped images of other stuff doesnt help anyone.
A, close and end work period are different things, if the ticket thats open is yesterday you will need to change the dates on the ticket lister…
How many tickets does it say you have open on wp screen?
Please show the list of work periods from the work period screen.
Here is the screenshot of works period on my PC. (My PC was closed some days because of national holidays, but the problem is the same with other pc, i cannot find opened ticket)
I expect its not the closing ticket flow thats wrong its that you have open tickets still on system.
Does work period report shor an ‘UPDAID’ amount on ticket states?
On your ticket lister set to open tickets and change dates to dec 24th to now.
The following is the default Rule for “Ticket Payment Check”, however there should be no problem with the other Rule having the Print Job in it either. That said, you should delete one of them as they are likely causing a conflict between eachother:
Don’t think mark as closed in the second one which has no constraint is quite right…
A vanilla database has that Rule exactly as shown. There are no Action Constraints in any of the Default Rules.
No, his rule 2 has not rule constraints with mark as closed action.
