Order Tags Not Printing Properly

V5 Question
1

Hi There,

Need some quick help on printer template!

some order tags are cutting out. can some one please have a look and advise what i need to change in my template?

Thanks in advance

Receipt order tags merge
Receipt order tags merge1185×1271 267 KB
Receipt
Receipt1183×1217 183 KB

[LAYOUT]
-- General layout
<div style="margin:0 0 5 0;border:0 0 1 0;border-color:black">
	<div style="text-align:center;font-size:20;font-weight:bold;margin:0 0 5 0">
		Receipt
	</div>
    <div style="text-align:center;font-size:18;font-weight:bold;margin:0 0 5 0">
    	Cosmic Pizza & Donair <br/>
	<Span>
	</div>
</div>
	
<div style="text-align:leftr;font-size:16;font-weight:bold">{ENTITY DATA:Customer:Name}
<div style="text-align:leftr;font-size:16;font-weight:bold">{ENTITY DATA:Customer:Phone}
<div style="text-align:leftr;font-size:16;font-weight:bold">{ENTITY DATA:Customer:Address}
<div style="text-align:leftr;font-size:16;font-weight:bold">Date: {TICKET DATE}
<div style="text-align:leftr;font-size:16;font-weight:bold">Time: {TIME}
<div style=style="text-align:leftr;font-size:16;font-weight:bold;margin:0 0 5 0">Ticket No: {TICKET NO}</div>
	<Span>
	</div><Span>
---------------------------
<table width=200>

{ORDERS}
</table>
<div style="font-weight:bold;margin:0 0 5 0;padding:5 0 5 0;border:1 0 1 0;border-color:black">
[<table>
<tr>
	<td width="20*" align=right>Sub Total</td><td width="10*" align=right>[[={TICKET ORDER TOTAL EXP:(ODI=True)}!={TICKET TOTAL}?'{TICKET ORDER TOTAL EXP:(ODI=True)}':'']]</td>
</tr>
</table>]
{DISCOUNTS}
[<table>
<tr>
	<td width="20*" align=right>Total Gift</td><td width="10*" align=right>-{ORDER STATE TOTAL:Gift}</td>
</tr>
</table>]
{SERVICES}

[<table>
	<tr>
		<td width="10*" align=right>Ticket Total</td><td width="10*" align=right>{TICKET TOTAL}</td>
	</tr>
	<tr>
		<td width="20*" align=right>Payment Total</td><td width="10*" align=right>[[={PAYMENT TOTAL}>0?'{PAYMENT TOTAL}':'']]</td>
	</tr>
</table>]

<table style="font-size:16">
	<tr>
		<td width="20*" align=right>Payment Due</td><td width="10*" align=right>{REMAINING TOTAL}</td>
	</tr>
</table>

<div align=center style="border:0 0 1 0;border-color:black;padding:15 0 5 0">[={PAYMENT TOTAL}>0?'PAYMENTS':'']</div>

<table>
{PAYMENTS}
</table>

</div>
<div style="text-align:center;font-size:16;font-weight:bold">T H A N K   Y O U</div>

[DISCOUNTS]
<table>
<tr>
	<td width="14*" align=right>{CALCULATION NAME} %{CALCULATION AMOUNT}</td>
	<td width="6*" align=right>{CALCULATION TOTAL}</td>
</tr>
</table>

[SERVICES]
<table>
<tr>
	<td width="14*" align=right>{CALCULATION NAME}</td>
	<td width="6*" align=right>{CALCULATION TOTAL}</td>
</tr>
</table>

[PAYMENTS]
<tr>
	<td width="14*"><div style="text-align:leftr;font-size:16;font-weight:bold">{PAYMENT NAME}</td>
	<td width="6*" align=right>{PAYMENT AMOUNT}</td>
</tr>

[ORDERS]
-- Default format for orders
<tr>
	<td width="2*" align=right><div style="text-align:leftr;font-size:18;font-weight:bold">{QUANTITY} </td>
	<td width="20*"><div style="text-align:leftr;font-size:20;font-weight:bold">{NAME}</td>
	<td width="4*" align=right><div style="text-align:leftr;font-size:18;font-weight:bold">{TOTAL AMOUNT}</td>
</tr>
<tr>
	<td colspan=3>
	<div style="text-align:leftr;font-size:16;font-weight:bold">{ORDER TAGS}
	</td>
</tr>
[ORDERS:Gift]
-- Format for gifted orders
<tr>
	<td width="2*" align=right>{QUANTITY} </td>
	<td width="14*">{NAME} (Gift) </td>
	<td width="4*" align=right>{TOTAL AMOUNT}</td>
</tr>
<tr>
	<td colspan=3>
	<div style="text-align:leftr;font-size:20;font-weight:bold">{ORDER TAGS}
	</td>
</tr>
[ORDERS:Void]
-- Nothing will print for void lines

[ORDER TAGS]
-- Format for order tags
<div style="padding:0 0 0 30">* [={ORDER TAG QUANTITY}>1?'{ORDER TAG QUANTITY} X ':'']{ORDER TAG NAME} [({ORDER TAG TOTAL PRICE})]</div>

[ENTITIES:Table]
-- Table entity format
<div>Table: {ENTITY NAME}</div>

[ENTITIES:Customer]
-- Customer entity format
<div>Customer: {ENTITY NAME} {ENTITY DATA:Phone}</div>
2

You need to highlight code after paste and click the code button on fortun toolbar else flrum stripe most of the code from it.

1 Like
3

thanks @JTRTech for guidance. I just did, can you kindly have a look now?

4

Looks like an issue with your printer rather than Samba, do you have another printer you can try?
You could also try changing the paper roll to a different brand.

Second look at your template shows lots of divs not being closed with a </div> and span elements that probably don’t need to be there.
Also remove the extra style= from this line <div style=style="text-align:leftr;font-size:16;font-weight:bold;margin:0

Check through your html code.

5

Thanks @KryptonFactor here is what i tried and fixed most of it… just unable to make the size bigger for the product… can you please advise the right code to make the main product same as order tags size?

image

[LAYOUT]
-- General layout
<div style="margin:0 0 5 0;border:0 0 1 0;border-color:black">
	<div style="text-align:center;font-size:18;font-weight:bold;margin:0 0 5 0">
		Ticket
	</div>
    <div style="text-align:center;font-size:12;font-weight:bold;margin:0 0 5 0">
    	Cosmic Pizza & Donair<br/>Walker Lake Edmonton</div>
    	
    <div style="text-align:leftr;font-size:18;font-weight:bold">{ENTITY DATA:Customer:Name}</div>
	<div style="text-align:leftr;font-size:18;font-weight:bold">{ENTITY DATA:Customer:Phone}</div>
	<div style="text-align:leftr;font-size:18;font-weight:bold">{ENTITY DATA:Customer:Address}</div>	
	<div style="text-align:leftr;font-size:18;font-weight:bold">Date: {TICKET DATE}</div>
	<div style="text-align:leftr;font-size:18;font-weight:bold">Time: {TIME}</div>
	<div style="text-align:leftr;font-size:18;font-weight:bold">Ticket No: {TICKET NO}</div>
</div>

<table width=200>
{ORDERS}
</table>
<div style="font-weight:bold;margin:0 0 5 0;padding:5 0 5 0;border:1 0 1 0;border-color:black">
[<table>
<tr>
	<td width="14*" align=right>Sub Total</td><td width="6*" align=right>[[={TICKET ORDER TOTAL EXP:(ODI=True)}!={TICKET TOTAL}?'{TICKET ORDER TOTAL EXP:(ODI=True)}':'']]</td>
</tr>
</table>]
{DISCOUNTS}
[<table>
<tr>
	<td width="14*" align=right>Total Gift</td><td width="6*" align=right>-{ORDER STATE TOTAL:Gift}</td>
</tr>
</table>]
{SERVICES}

[<table>
	<tr>
		<td width="14*" align=right>Ticket Total</td><td width="6*" align=right>{TICKET TOTAL}</td>
	</tr>
	<tr>
		<td width="14*" align=right>Payment Total</td><td width="6*" align=right>[[={PAYMENT TOTAL}>0?'{PAYMENT TOTAL}':'']]</td>
	</tr>
</table>]

<table style="font-size:16">
	<tr>
		<td width="14*" align=right>Payment Due</td><td width="6*" align=right>{REMAINING TOTAL}</td>
	</tr>
</table>

<div align=center style="border:0 0 1 0;border-color:black;padding:15 0 5 0">[={PAYMENT TOTAL}>0?'PAYMENTS':'']</div>

<table>
{PAYMENTS}
</table>

</div>
<div align=center>T H A N K   Y O U</div>

[DISCOUNTS]
<table>
<tr>
	<td width="14*" align=right>{CALCULATION NAME} %{CALCULATION AMOUNT}</td>
	<td width="6*" align=right>{CALCULATION TOTAL}</td>
</tr>
</table>

[SERVICES]
<table>
<tr>
	<td width="14*" align=right>{CALCULATION NAME}</td>
	<td width="6*" align=right>{CALCULATION TOTAL}</td>
</tr>
</table>

[PAYMENTS]
<tr>
	<td width="14*">{PAYMENT NAME}</td>
	<td width="6*" align=right>{PAYMENT AMOUNT}</td>
</tr>

[ORDERS]
-- Default format for orders
<tr>
	<td width="2*" align=right>{QUANTITY} </td>
	<td width="14*">{NAME}</td>
	<td width="4*" align=right>{TOTAL AMOUNT}</td>
</tr>
<tr>
	<td colspan=3>
	{ORDER TAGS}
	</td>
</tr>
[ORDERS:Gift]
-- Format for gifted orders
<tr>
	<td width="2*" align=right>{QUANTITY} </td>
	<td width="14*">{NAME} (Gift) </td>
	<td width="4*" align=right>{TOTAL AMOUNT}</td>
</tr>
<tr>
	<td colspan=3>
	{ORDER TAGS}
	</td>
</tr>
[ORDERS:Void]
-- Nothing will print for void lines

[ORDER TAGS]
-- Format for order tags
<div style="text-align:leftr;font-size:18;font-weight:bold">* [={ORDER TAG QUANTITY}>1?'{ORDER TAG QUANTITY} X ':'']{ORDER TAG NAME} [({ORDER TAG TOTAL PRICE})]</div>

[ENTITIES:Table]
-- Table entity format
<div>Table: {ENTITY NAME}</div>

[ENTITIES:Customer]
-- Customer entity format
<div>Customer: {ENTITY NAME} {ENTITY DATA:Phone}</div>
6

The section under [ORDERS] is that line.
Looks like plain table so reverting back to size from a parent object
You need to add formatting to set the size.

7

do you have any html example?

8

You already have, look at other parts of your template.