It’s gone through as 2 orders, and Chicken Bibimbap wasn’t submitted nor Fprinted
It seems this only happens randomly, at least I haven’t seen a pattern yet.
I am not sure if this is due to some misconfiguration or maybe a network issue? If someone can point me to the direction where to troubleshoot this problem would be much appreciated.
Cheers Guys.
Yeah Once V3 is out, we will definitely upgrade to it.
But at the moment, I would prefer to figure out this issue, as it seems this is reoccurring,
just in case if this is due to some misconfiguration, not mobile client issue.
Yeah, it is very strange to me too, as the first thing I noticed is that the same ticket somehow got split into 2 orders.
I was asking the client the same question referring to the timestamps.
and I was told there was only 1 staff present in the restaurant,
which made me confused too.
and with the 2nd time they are reporting the issue,
I noticed that the order was again sent through in 2 orders. and the 1st item of the 2nd order wasn’t printed nor triggered any automations.
and they keep saying that this was sent through as one order on the Mobile Client.
I don’t know if anyone else experienced anything similar?
to jump onto Jesse’s comment, for this stated reason is why we add everything we can to the ticket log
order added
order cancelled
payment received
state changes
ticket voided
etc.
So when the call comes and they say “that pre-order never showed on the KDS” we can say, “well, so-and-so marked it as complete at 1345 and the only way to do that is from the KDS”… * crickets *