Just encountered this behavior at one of our clients’ restaurant.
Orders sent through Tablets as one order,
but shown on the Terminal was sent through as multiple orders
Did not print on the ticket either. So basically didn’t trigger anything.
and if look closely, you can see the Tuna Platter wasn’t submitted nor Fprinted (tag for Kitchen Display)
and Again this similar behavior occurred later on another table
It’s gone through as 2 orders, and Chicken Bibimbap wasn’t submitted nor Fprinted
It seems this only happens randomly, at least I haven’t seen a pattern yet.
I am not sure if this is due to some misconfiguration or maybe a network issue? If someone can point me to the direction where to troubleshoot this problem would be much appreciated.