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1

Hi @emre

Can I setup the following scenario:

Customer call to place an order for delivery, the telephonist will take the order from customer and than ask for delivery address and the way customer need to pay for the order.

If the customer need to pay by cash the telephonist will click on settle and than will select cash button, the order will be in waiting for delivery and than will be assign to a driver for delivery, driver will deliver the goods and charge the customer on cash and than the ticket will be on hold until the end of the driver shift.

If the customer need to pay by card the telephonist will click on settle and than will select credit card button, the order will be in waiting for delivery and than will be assign to a driver for delivery, driver will deliver the goods to the customer and than the ticket will be on hold until the end of the driver shift.

At the end of the driver shift I need to display all ticket done by the driver showing the the total amount of cash, total amount of credit cards and the total number of delivery.

If this can be done I am willing to pay for the setup.

Kind regards
Muhannad

2

Yes it can but if you want profesional help you should make a request in the Ad category of this forum.

1 Like
4

there is a specific section, ADS category

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G.

2 Likes
5

There is an add section on the forum, he meant it sounded like you might be after someone to setup for you.

Ticket states would be main contributed to your ticket flow (a seperate state - NOT changing status state flow but making new state for delivery status etc.)

Reports wise you would want to add a state or tag to the ticket to give you something to key on to in your report.