I dont see an issue from your screenshots…
There wouldnt be change on that screen as there is still a balance of £13.50…
You didnt show a screenshot of pole after the third payment of 20 cash.
no there is no balance due . the change that is due is 6.50
if you take a look at the image.
total 33.50
paid $10 cash
paid $10 credit/debit
paid balance of $13.50 cash with a $20 bill .
total tendered $40.
change due $6.50
Are you sure you put your rule in the right place?
It look like when ticket was all paid, it does not up date the pole.
I’m not sure is PD: 20 is previous payment 10+10 or last payment 20. You may have to try odd number.
I think it handles Change Amount Updated event. That event probably triggers before payment added to ticket.
Can you try doing it in Payment Submitted event instead?
…
what do you mean?
Trigger change amount display template on “Payment Submitted” event instead of “Change Amount Updated” event.
Look at you template! The total is remaining amount not total paid, that picture is total tendered and remaining balance.
It’s after the seccond £10 payment (the card) not after the £20 final cash payment.
Hence no change
£20 tendered no change 13.50 remaining.
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i don’t have the payment submitted option only payment processed
OK. So try this one 
[LAYOUT]
Pd:{TENDERED TOTAL}| Chg:{CHANGE TOTAL}
Total: {TICKET TOTAL}
still shows change 0.00
already payment processed
Teamviewer do you want to give it a look?
if there is a balance of 13.50 and paid is $20 there is change due.
In settle screen Try select Tea and put tender 5 and take a picture of your pole.
No because for the print to account for the 20 paid the print/update is after the payment processed hence that screen is after first 2 payments of 10 making 20 total paid leaving a 13.50 balance.
If it was after the final 20 cash payment to balance would be 0!!!
If it was after the third (cash) payment total tendered would be 40, balance 0 and the change due would be shown…
Just because you changed it from remaining total to ticket total will not make it show change.
Rather than use round numbers use odd numbers for tendered amount so you can more clearly see the steps 10,10,20 is a bad sequence for testing as I expect your confusing 20 tendered on this payment with 20 tendered so far…
Tendered in your template is a ticket level tag meaning total tendered.
Don’t ask for advise from the forum regulars and tell us we are wrong ;-p if I wasn’t confident I would say I believe or I think but am confident I am not mistaken.
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No, I mean from the same previous example.
3 Test
1 Tea
Select Tea on the left and it should show Total 1.5 on the right
And press 5 then select cash.
Then take picture of the pole.
Do not pay whole ticket!
okay i will tomorrow
- Have to confirm that it working when ticket still have remaining amount or not.
- If it works, then you have some rule interfere the flow. So, it won’t update after ticket fully paid.
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Did you tried what I’ve suggested here?
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I give in…
Your tea example is wrong, it’s not showing change because it’s not showing a payment!!!
Are you triggering pole print of settle button? You keep showing settle screen…
Trigger change amount display template on “Payment Submitted” event instead of “Change Amount Updated” event. [image]
Yes he did with Payment Processed.
already payment processed
Teamviewer do you want to give it a look?