Post Ticket Close Tagging Options

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I’ve posted tutorial here. As I’ve said before might not be exact answer but it will give an idea about how you can solve it. Not the only solution but might be useful.

Changing Ticket Closing (Locking) Workflow

While applying this tutorial a simple mistake can easily break how tickets works. Don’t forget to create a backup in advance. When you fully settle a ticket it automatically closes and related table color changes from orange to white. To be able to handle some cases you might need to change this behavior. There might be different reasons for it but most common reasons are… You want to track delivery status after ticket gets fully paid and want to close ticket after delivery statu…