Print Job Mapping Strange Behaviour

V5 Question
1

I have been trying to solve this issue for over a week now and I cannot get to the bottom of it.

When the Open Drawer print job is executed when I process a payment it works fine.
The problem is my Open Drawer button and when this is executed it does not do anything.

drawer.PNG1146×258 10.3 KB

I have created 3 different versions of the open drawer automation and all behave the same.
If i remove the terminal mapping in the print job both drawers open.

I have a Print Bill print job which has identical mappings only different template and it prints fine via Automation Command so I don’t think it is the way I have my mappings set up.

To overcome this I had to create separate Print Jobs and Rules for each terminal and applied terminal mappings at rule level vs inside the print job.

I can’t get my head around why the Open Drawer print job works on Payment Processed event and not on Automation Command Executed.

Has anyone come across this before?

2

Show your open drawer rule it should just be an automation command executed rule

With a constraint of automation command equals open drawer (or whatever the name of your open drawer automation command is)

Then the only action should be a print action that just contains a print template that just has the drawer kick command in it

3

Here is my open drawer rule which does not work

Here is the Payment Processed rule with the same action and it works fine

4

Show your open drawer action and print job

5

And your ipen drawet auto command and mappings