Well i searched for similar problems and it was told the sambapos user that it might be some value that cause it to just stop.
Well i tried to narrow down which product but it doesn’t seem to make sense since i took out random things and it printed, so i assume its the number of products or the total sum of the bill perhaps still i cant tell to take a look and fix it.
It happen on a report printing as well, so im very confuse.
Thank you guys for advance!
[LAYOUT]
-- General layout
<T10>BUBA BURGERS BAR
<C10>Cr 37 # 10 - 29
<C10>Telefono: 034-2664547
<C10>NIT: 9008150501
<F>-
<J00>Fecha:|{TICKET DATE}
<J00>Hora:|{TIME}
{ENTITIES}
<J00>Factura:|{TICKET NO}
<F>-
{ORDERS}
<F>=
<EB>
[<J10>Total Gift:|{ORDER STATE TOTAL:Gift}]
<J10>Sub Total:|{PLAIN TOTAL}
{DISCOUNTS}
{SERVICES}
<J10>Total:|{TICKET TOTAL}
{PAYMENTS}
<DB>
<F>=
<C10>GRACIAS POR SU VISITA
[DISCOUNTS]
<J00>{CALCULATION NAME} %{CALCULATION AMOUNT}|{CALCULATION TOTAL}
[SERVICES]
<J00>{CALCULATION NAME}: |{CALCULATION TOTAL}
[PAYMENTS]
<J00>{PAYMENT NAME}:|{PAYMENT AMOUNT}
[ORDERS]
-- Default format for orders
<J00>- {QUANTITY} {NAME}|{TOTAL PRICE}
{ORDER TAGS}
[ORDERS:Gift]
-- Format for gifted orders
<J00>- {QUANTITY} {NAME}|**GIFT**
{ORDER TAGS}
[ORDERS:Void]
-- Nothing will print for void lines
[ORDER TAGS]
-- Format for order tags
<J00> * {ORDER TAG NAME} | {ORDER TAG PRICE}
[ENTITIES:Mesa]
-- Table entity format
<J00>Mesa:|{ENTITY NAME}
[ENTITIES:Customer]
-- Customer entity format
<J00>Customer: {ENTITY NAME} | {ENTITY DATA:Phone}
[TAXES]
<J00>IVA 16%:|{TAX TOTAL}
Thats my ticket tamplet,
Here is a notepad record of one of the tickets not working:
> ░░░░░ B U B A B U R G E R S B A R ░░░░
> Cr 37 # 10 - 29
> Telefono: 034-2664547
> NIT: 9008150501
> ------------------------------------------
> Fecha: 9/1/2016
> Hora: 8:41 PM
> Mesa: B8
> Factura: 95
> ------------------------------------------
> - 2 Hamburguesa Argentina 35,800.00
> - 1 Ad.Michelada 1,000.00
> - 1 Cerveza Nacional.Pilsen 5,000.00
> - 1 Gaseosas.Pepsi 3,500.00
> - 1 Hamburguesa Classic 13,900.00
> - 1 Tomate 0.00
> - 1 Lechuga 0.00
> - 1 Ad.Tocino 2,000.00
> - 1 Ad.Queso.Mozzarella 2,000.00
> ==========================================
> Sub Total: 63,200.00
> Propina %10 6,320.00
> Total: 69,520.00
> ==========================================
> GRACIAS POR SU VISITA
Before I think its samba, I’d like to think possibility of printer issue. Either with connection, the way the driver is installed, printer head, even possible no enough power in adapter of printer or fluctuating power.
I recall having an issue with printing on one of my newer thermal printers, the issue I had was that everttime I would try a print, the printer sometimes fed the paper sometimes it struggled as much as not even printing… Later I found out the power adapter voltage wasn’t enough …
Firstly… Have you got another printer to test if its doing the same thing?
Well i had two but i returned one,
Since it happen so random but when it does it happen only in a specific ticket or report i find it weird because if it would be a printer problem it wouldnt print another tickets while the one it had an issue it just wont print no matter what i do.
the other day i just took out products and once i did it just worked, seems like the heavy bills makes the most of the problems.
But i will uninstall the driver and printer and see if it helps.
Ok i have done that,
installed the printer all over and lets hope thats the case, also switched to another usb port just in case.
This printer is an IBM 4610-1NR , its also a Toshiba model… so im using Toshiba driver.
If there is an error during Printing that is SambaPOS related, you will see an error message on the screen indicating there was an error printing and that you should check your Printer configuration and Printer Template. There will also be an error logged in the SambaPOS log file, located here:
[Documents]\SambaPOS4\log.txt
When it “doesn’t print”, look at the Windows Printer Queue for the printer. If you see any jobs listed there, then SambaPOS has done it’s job, and the Printer/Driver itself has failed to print.
Hmmmm, although if its the printer itself it might pass through que.
You ideally would want to have que open when printing to see print job come out of samba into que then clear.
The fact it has been printing and failing half way through the print strongly suggests its down stream of samba.
Next time i´ll do that, but on the other hand it kinda weird since when i take a order from the ticket and do print again its just goes fine and on bigger tickets i happens most of the times.
I will look after what you just mention and check this thing…
Thank you guys so much.
I really dont know whats print self is, but its not showing any problem in the SambaPOS nor where it shows the print jobs.
So i made a video … to show you guys how it goes its kinda funny but im kinda hopeless
Thank you for your time!!
appreciate it!
Of course, because it is not samba problem. It is your hardware problem. Just google how to do self test on your printer. For epson (may be most of pos printer), switch printer off, press and hold FEED button then switch on while holding feed button.
You can create text file with 100 lines and use notepad to print and see if it print correctly. This is test print line 1 This is test print line 2 ... This is test print line 100
