Printing Issue Epson TM-M30II

Hi Guys,

Having a random problem with this printing as you can see below:



Printer Epson TM-M30II

I spoke with Epson Support, they reckon this might be a software issue.
I have the Printer Template below:
I could not figure out if there is anything that might cause this.

Any idea would be appreciated. Cheers!

[LAYOUT]
-- General layout
<div style="height: 20px;"> </div>

-- Header Start
	<div style="padding: 5px; text-align: Center; background-color: #000000 black; color: #ffffff; border: 1px black solid; width: 225px; font-family:'Helvetica'; font-size:14px; font-weight:normal; line-height: 1.6em;">
	COPY Kitchen Dine-in 堂食
	</div>
	
<div style="height: 15px;"> </div>

	<div style="padding: 5px; text-align: Center; background-color: #000000 black; color: #ffffff; border: 1px black solid; width: 225px; font-family:'Helvetica'; font-size:14px; font-weight:normal; line-height: 1.6em;">
	{ENTITIES}
	</div>
<div style="font-size:10px;text-align: justify;">
	<table>
		<tr>
			<td>
				Order Numer:
				Accepted At:
			</td>
			<td>
				<div style="font-size:10px;text-align:right;">
				{ORDER NUMBERS}
				{TICKET DATE} {LAST ORDER TIME}
			</td>
		</tr>
	</table>
</div>

<div style="height: 10px;font-size:12px;padding:5px;"></div>
<div style="text-align:center; border: 1px black solid;">
<div style="font-size:12px;padding:2px;font-family:'Calibri';">TICKET NOTE:</div>
<div style="padding:2px;font-size:12px;font-family:'Calibri';">{NOTE}</div>
</div>
-- Header till here


{ORDERS}


[ORDERS]
-- Default format for orders
<table width=200>
<tr>
	<td width="2*" align=left><strong style="font-size: 14px;">{QUANTITY}x</strong></td>
	<td width="14*">{NAME}<br/><strong style="font-size: 16px;">{PORTION NAME}</strong></td>
	<td width="4*" align=right></td>
</tr>
<tr>
	<td>
	{ORDER TAGS}
	</td>
</tr>
</table>

[ORDERS GROUP|PRODUCT TAG:Kitchen Group:Appetiser,Platter,Sashimi,Nigiri,Cut Roll,Temaki,Fried Sushi,House Special,Donburi,Bento,Noodle King,Rice Noodle,Side,Dessert,Event Item]
<div style="padding: 5px; text-align: Center;background-color: #000000 black; color: #ffffff;">{GROUP KEY}</div>

[ORDERS:Gift]
-- Format for gifted orders
<table width=200>
<tr>
	<td width="2*" align=left><strong style="font-size: 14px;">{QUANTITY}x</strong></td>
	<td width="14*">{NAME}<br/><strong style="font-size: 16px;">{PORTION NAME}</strong></td>
	<td width="4*" align=right>FREE</td>
</tr>
<tr>
	<td>
	{ORDER TAGS}
	</td>
</tr>
</table>

[ORDERS:Void]
-- Nothing will print for void lines

[ORDER TAGS]
-- Format for order tags
<div style="padding:0 0 0 20; font-size:12px">[={ORDER TAG QUANTITY}>1?'{ORDER TAG QUANTITY} X ':'']{ORDER TAG NAME} [({ORDER TAG TOTAL PRICE})]</div>

[ENTITIES]
-- Table entity format
<div>Table: {ENTITY NAME}</div>


Looks like you may be using gloriafood tablets to print orders. Gloriafood app causes this issue. You have to turn off and turn on printer again. Advice is to not use the tablets to print tickets and let sambapos handle that with the integration.

We have no control over why that happens. But the order receiving app from Gloriafood causes printers to not work correctly with HTML mode after you print from the tablet and you have to turn off printer and turn it back on for it to print HTML mode correctly again.

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