I am not sure if the triggering order on the rules will have much affect on this, but I just changed the order on the rule, Moved the Execute Kitchen Orders Print Job to the last, and ask the site to monitor if it still happens.
but if anyone knows what might be the cause would be much appreciated.
What app is that? The logo is our old one and I do not recognize that app.
Ok never mind you are using older Sambapos and mc2. It’s going to be hard to know what is really happening. There is a big chance we fixed this in a newer version but it’s hard to say.
Are the orders your having trouble with being initiated from mc2?
We can’t really support mc2 anymore. As a reseller it would be best for you to stay up to date with the software. I understand some time may be needed before you update but this is many years difference.
Mc3 is so much faster now and much more feature rich.
This client we had tried to put them with MC3, but unfortunately they kept having the slow response issue, and insisted to stay with MC2, even though I have explained to them that MC2 is officially stopped support.
I will try to ask them to try on MC3 again, but as you may aware, shop owners can be very stubborn at times.
Do you have the latest MC2 ipk? I can try to ask them to update to a newer version of MC2 if they do not wish to move to mc3, that will be great help. thanks.
It might be easier to have the store swap the printers and see if the problem persists. I was originally thinking swapping in the print jobs if the problem is reproducible, but that might be too much of an inconvenience to the store.
Perhaps have them keep track of the orders affected by this. With enough data, you might be able to see a pattern.
It has been a long while but I think I remember and issue with this on mc2. We do not have issues with mc3. We did make mass improvements in responsiveness. I highly recommend you test it.
Getting back on this, It seems MC2 is not sending the missing tag to the terminals,
as you can see below,
On ticket, the tag Main is missing,
and on Terminal, there is no Main Tag too.
You just need them to upgrade to MC3. I had lots of weird things in MC2 regarding order tags not working as expected that are mostly now resolved in MC3. Don’t go pulling your hair out trying to fix something for a discontinued product (MC2).
Generally previous connectivity issues mostly have been ironed out on MC3. My recommendation is just make sure there is a stable wifi connection, make sure the mobile devices only have the correct wifi saved (so “forget” any other networks - especially if they have connected it to a guest network used by customers). For the terminal that is running SQL and message server, I have found having 8Gb RAM makes a difference and smoother experience, even on terminals with J1900 processors. I tend to put 8Gb RAM in the main terminal if the customer is going to be using MC (instead of 4Gb RAM normally).
